Athens-based German-Speaking Client Support Pro

WW Talents; Katowice; Vor Ort; PLN 92.000 - 109.000; Vollzeit

Benefits dieser Stelle

Relocation package

Zusammenfassung

WW Talents in Athens seeks a German-speaking Customer Service Representative to support premium brands across channels. On-site role in Piraeus, with rotating schedules and weekend shifts as needed.

You will resolve inquiries, maintain CRM records, and collaborate with global teams. Relocation package is provided and training is offered to ensure success in a multicultural environment.

Qualifikationen

• German language at C1/C2 level.
• English proficiency at B2-C1 level for training and internal communication.
• Previous experience in customer service is preferred but not essential.
• Excellent communication and problem-solving skills.
• Customer-oriented, professional, and solution-driven mindset.
• Comfortable working in an international and dynamic environment.

Aufgaben

• Provide high-quality customer service in German via phone, email, and chat.
• Assist customers with general inquiries, product and service information, orders, and account-related requests.
• Handle customer concerns and complaints professionally, providing timely and effective solutions.
• Accurately document customer interactions and update records using CRM and customer support systems.
• Deliver friendly, professional, and solution-oriented support throughout the customer journey.
• Collaborate with internal teams to resolve customer issues efficiently.
• Follow company procedures, service standards, and quality guidelines.
• Maintain high levels of customer satisfaction and service quality.

Kenntnisse

German language (C1/C2)

English (B2-C1)

Customer service experience

Communication skills

Problem-solving

Tools

CRM software

Jobbeschreibung

WW Talents in Athens seeks a German-speaking Customer Service Representative to support premium brands across channels. On-site role in Piraeus, with rotating schedules and weekend shifts as needed.

You will resolve inquiries, maintain CRM records, and collaborate with global teams. Relocation package is provided and training is offered to ensure success in a multicultural environment.