German-speaking Customer Support Specialist – Relocation

WW Talents; Województwo pomorskie; Sur place; PLN 59 000 - 78 000; Plein temps

Avantages offerts par ce poste

Relocation package

On-site work

Résumé du poste

WW Talents in Athens, Greece, is seeking a German-speaking Customer Service Representative to provide professional support across phone, email and chat, assist customers with inquiries, and ensure a positive experience.

The role is on-site and includes a 14-month salary, relocation package, and productivity bonuses; candidates should have C1/C2 German and B2-C1 English for training and internal communications.

Qualifications

• German language proficiency at C1/C2 level required
• English proficiency at B2-C1 level for training and internal communication
• Experience in customer service or related roles is preferred but not mandatory

Responsabilités

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

Connaissances

German language proficiency

English proficiency

Communication skills

Description du poste

WW Talents in Athens, Greece, is seeking a German-speaking Customer Service Representative to provide professional support across phone, email and chat, assist customers with inquiries, and ensure a positive experience.

The role is on-site and includes a 14-month salary, relocation package, and productivity bonuses; candidates should have C1/C2 German and B2-C1 English for training and internal communications.