German-Speaking Customer Support Advisor – International, Athens

WW Talents; Kraków; On-site; PLN 80,000 - 100,000; Full time

Benefits offered by this job

Relocation package

4 weeks hotel accommodation

Flight ticket

Airport pickup

Structured onboarding

Job summary

WW Talents in Athens, Greece, is seeking a German-speaking Customer Service Representative to provide professional support across phone, email, and chat channels. You will resolve inquiries and document interactions while thriving in a dynamic, international team.

Requirements include C1/C2 German and English at B2-C1 level, with prior customer service experience preferred. A relocation package and structured onboarding are offered to support your transition.

Qualifications

• C1/C2 level German.
• English proficiency at B2-C1 level.
• Experience in customer service preferred but not essential.
• Excellent communication and problem-solving skills.
• Customer-oriented, professional, solution-driven mindset.
• Comfortable working in an international environment.

Responsibilities

• Provide high-quality customer service in German via phone, email, and chat.
• Assist customers with general inquiries, product and service information, orders, and account-related requests.
• Handle customer concerns and complaints professionally, providing timely and effective solutions.
• Document customer interactions and update records using CRM and customer support systems.
• Deliver friendly, professional, and solution-oriented support throughout the customer journey.
• Collaborate with internal teams to resolve customer issues efficiently.
• Follow company procedures, service standards, and quality guidelines.
• Maintain high levels of customer satisfaction and service quality.

Skills

German language

English language

Customer service

Problem solving

Communication skills

Tools

CRM systems

Ticketing systems

Job description

WW Talents in Athens, Greece, is seeking a German-speaking Customer Service Representative to provide professional support across phone, email, and chat channels. You will resolve inquiries and document interactions while thriving in a dynamic, international team.

Requirements include C1/C2 German and English at B2-C1 level, with prior customer service experience preferred. A relocation package and structured onboarding are offered to support your transition.