German-Speaking Customer Support Specialist - Athens

WW Talents; Poznań; Vor Ort; PLN 80.000 - 94.000; Vollzeit

Benefits dieser Stelle

Relocation package

4 week hotel accommodation

Real estate agency fee

Flight ticket

Airport pick up

Zusammenfassung

WW Talents is seeking a German-speaking Customer Service Representative to support premium brands in Athens, Greece. The role involves assisting customers in German across phone, email, and chat, with onboarding in a multicultural, international team.

Applicants should have strong German skills (C1/C2) and good English (B2-C1). Prior customer service experience is a plus, and relocation support is provided. This is an on-site position with structured training.

Qualifikationen

• C1/C2 level German
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service is preferred but not essential
• Excellent communication and problem-solving skills
• Customer-oriented, professional and solution-driven mindset
• Comfortable working in an international and dynamic environment

Aufgaben

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

Kenntnisse

German (C1/C2)

English (B2-C1)

Customer service experience

Communication skills

Problem-solving

International environment

Jobbeschreibung

WW Talents is seeking a German-speaking Customer Service Representative to support premium brands in Athens, Greece. The role involves assisting customers in German across phone, email, and chat, with onboarding in a multicultural, international team.

Applicants should have strong German skills (C1/C2) and good English (B2-C1). Prior customer service experience is a plus, and relocation support is provided. This is an on-site position with structured training.