German-Speaking Client Support Agent

WW Talents; Katowice; On-site; PLN 92,000 - 109,000; Full time

Benefits offered by this job

Relocation package

Job summary

WW Talents in Athens seeks a German-speaking Customer Service Representative to support premium brands across channels. On-site role in Piraeus, with rotating schedules and weekend shifts as needed.

You will resolve inquiries, maintain CRM records, and collaborate with global teams. Relocation package is provided and training is offered to ensure success in a multicultural environment.

Qualifications

• German language at C1/C2 level.
• English proficiency at B2-C1 level for training and internal communication.
• Previous experience in customer service is preferred but not essential.
• Excellent communication and problem-solving skills.
• Customer-oriented, professional, and solution-driven mindset.
• Comfortable working in an international and dynamic environment.

Responsibilities

• Provide high-quality customer service in German via phone, email, and chat.
• Assist customers with general inquiries, product and service information, orders, and account-related requests.
• Handle customer concerns and complaints professionally, providing timely and effective solutions.
• Accurately document customer interactions and update records using CRM and customer support systems.
• Deliver friendly, professional, and solution-oriented support throughout the customer journey.
• Collaborate with internal teams to resolve customer issues efficiently.
• Follow company procedures, service standards, and quality guidelines.
• Maintain high levels of customer satisfaction and service quality.

Skills

German language (C1/C2)

English (B2-C1)

Customer service experience

Communication skills

Problem-solving

Tools

CRM software

Job description

Are you a German speaker looking to build an international career? Join an international team in Athens, Greece, and provide customer support for well-known premium brands while developing your communication and customer service skills and gaining valuable experience in a multicultural working environment.

Work Location: Piraeus, Athens, Greece
Work Model: On-site (Monday to Friday with occasional weekend shifts; Rotating working hours
Salary: €1,300 gross paid over 14- month + bonuses + Monthly productivity bonuses based on target achievement, with amounts varying by project (up to €240)+full relocation package (4 week hotel accommodation, real estate agency fee, flight ticket,airport pick up)

Your Role

As a German-speaking Customer Service Representative, you will provide professional customer support, assisting customers with inquiries, resolving issues, and ensuring a positive customer experience across multiple communication channels.

Your Responsibilities

• Provide high-quality customer service in German via phone, email, and chat
• Assist customers with general inquiries, product and service information, orders, and account-related requests
• Handle customer concerns and complaints professionally, providing timely and effective solutions
• Accurately document customer interactions and update records using CRM and customer support systems
• Deliver friendly, professional, and solution-oriented support throughout the customer journey
• Collaborate with internal teams to resolve customer issues efficiently
• Follow company procedures, service standards, and quality guidelines
• Maintain high levels of customer satisfaction and service quality

What We Are Looking For

• C1/C2 level German
• English proficiency at B2-C1 level for training and internal communication
• Previous experience in customer service, customer support, technical support, helpdesk, call center, or contact center is preferred but not essential
• Excellent communication and problem-solving skills
• Customer-oriented, professional, and solution-driven mindset
• Comfortable working in an international and dynamic environment