German-Speaking Customer & Tech Sales Agent - Athens

WW Talents; Wrocław; On-site; PLN 63,000 - 83,000; Full time

Benefits offered by this job

Relocation package

Performance bonuses

Training provided

Job summary

WW Talents is seeking a German-speaking Customer Support & Sales Agent to join its Athens team. You will handle inbound calls and emails, delivering technical and sales support for mobile, internet, and TV services.

Relocation support is provided. The role offers a fixed €1,300 gross monthly salary per 14 months plus bonuses, with potential for growth in a dynamic, international environment.

Qualifications

• Fluent or native-level German with at least C1 proficiency.
• English proficiency at B2 level for training and internal communication.
• Previous experience in customer service, customer support, technical support, call center, contact center, telecommunications, or sales is highly advantageous.
• Excellent verbal communication and interpersonal skills.

Responsibilities

• Provide high-quality German-speaking customer support via inbound calls and email.
• Deliver technical support and troubleshoot issues related to mobile services, internet, TV, network connectivity, data roaming, PIN/PUK, and other technical matters.
• Assist customers with billing questions, account activation, and account management.
• Identify customer needs and recommend suitable products and services.
• Perform cross-selling and upselling activities.
• Support contract renewals and customer retention efforts.
• Handle cancellation-related inquiries and contribute to maintaining customer loyalty.
• Accurately document customer interactions, cases, and solutions.
• Deliver an excellent customer experience while meeting quality and performance targets.

Skills

German C1

English B2

Customer service

Communication

Problem solving

PC skills

Job description

WW Talents is seeking a German-speaking Customer Support & Sales Agent to join its Athens team. You will handle inbound calls and emails, delivering technical and sales support for mobile, internet, and TV services.

Relocation support is provided. The role offers a fixed €1,300 gross monthly salary per 14 months plus bonuses, with potential for growth in a dynamic, international environment.