German-Speaking Customer Service Team Leader

Alimentation Couche-Tard; Warszawa; Presencial; PLN 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual bonus

Private medical care

Cafeteria Platform/Multisport

Language lessons subsidized by the公司?

Group insurance

Two additional days off

Resumo da oferta

Circle K Business Centre Poland sp. z o. o.

in Warsaw is seeking a Customer Service Team Leader with German to lead a 7–8 person team, organize work and set priorities, and ensure high-quality service across our European operations. You will develop team members, drive process improvements, manage databases and IT systems, and collaborate with cross-functional units to meet service levels. The role offers an employment contract, annual bonus, private medical care, Multisport, language lessons,

Qualificações

• Experience leading a customer service team (7–8 people).
• Ability to organize work and set priorities.
• Experience with process improvements in a service environment.

Responsabilidades

• Managing a Customer Service team (7–8 people) - organizing work, setting priorities.
• Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere.
• Implementing improvements in team members’ work and actively engaging in problem-solving.
• Work with databases and IT-systems. Information data input and maintenance. Registration of contact information, complaints, problemsituations, etc. in databases if required.
• Describe and communicate daily processes.
• Support manager on daily tasks in scheduling, staffing and meetings; keep dashboards updated and monitor deviations.

Conhecimentos

Team leadership

Customer service

German language

Stakeholder communication

Ferramentas

Databases

IT systems

Descrição da oferta de emprego

Circle K Business Centre Poland sp. z o. o.

in Warsaw is seeking a Customer Service Team Leader with German to lead a 7–8 person team, organize work and set priorities, and ensure high-quality service across our European operations. You will develop team members, drive process improvements, manage databases and IT systems, and collaborate with cross-functional units to meet service levels. The role offers an employment contract, annual bonus, private medical care, Multisport, language lessons,