Team Leader with German/French/ Danish and English

CNX; Katowice; Presencial; PLN 52 000 - 70 000; Tempo integral

Resumo da oferta

CNX in Katowice, Poland, seeks a Team Leader to supervise a customer service team and drive operational excellence, coaching staff to achieve KPIs and deliver outstanding customer experience.

The role requires leading performance, engagement, and attendance, with a focus on coaching, feedback, and continuous improvement in a fast-paced environment.

Qualificações

• Experience as Team Leader, Supervisor, or People Manager.
• Strong coaching and performance management skills.
• Excellent communication and interpersonal abilities.
• Ability to work under pressure and manage multiple priorities.
• Results-driven mindset with strong problem-solving capabilities.
• Passion for leading, motivating, and developing people.
• Availability to work 100% on-site.

Responsabilidades

• Lead day-to-day performance, engagement, and attendance management of your team.
• Coach and develop team members through regular feedback and performance reviews.
• Drive achievement of KPIs, quality standards, and operational targets.
• Identify performance gaps and create development plans for continuous improvement.
• Support escalations and provide guidance on complex customer situations.
• Conduct engaging team meetings and foster a positive team environment.
• Motivate employees and recognize achievements to drive engagement.
• Ensure compliance with company policies, procedures, and client expectations.
• Promote a culture of accountability, collaboration, and continuous learning.

Conhecimentos

Team Leadership

People Management

Coaching

Performance Management

Communication

German (C1/C2)

French (C1/C2)

Danish (C1/C2)

English (C1/C2)

Descrição da oferta de emprego

Job Title:

Team Leader with German/French/ Danish and English

Job Description

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.

Why Join Us?

• Lead and inspire high-performing teams
• Partner directly with senior stakeholders and clients
• Drive operational strategy and business results
• Develop future leaders and shape team culture
• Work in a dynamic, people-focused environment
• Career growth opportunities within a global organization

What You'll Be Doing?

As a Team Leader , you’ll be responsible for inspiring, coaching, and supporting a team of customer service professionals while ensuring operational excellence and outstanding customer experience.

• Lead the day-to-day performance, engagement, and attendance management of your team
• Coach and develop team members through regular feedback and performance reviews
• Drive achievement of KPIs, quality standards, and operational targets
• Identify performance gaps and create development plans for continuous improvement
• Support escalations and provide guidance on complex customer situations
• Conduct engaging team meetings and foster a positive team environment
• Motivate employees and recognize achievements to drive engagement
• Ensure compliance with company policies, procedures, and client expectations
• Promote a culture of accountability, collaboration, and continuous learning

What We're Looking For

• German, French, or Danish (C1/C2) and English (C1/C2)
• Previous experience as a Team Leader, Supervisor, or People Manager
• Strong coaching and performance management skills
• Excellent communication and interpersonal abilities
• Ability to work under pressure and manage multiple priorities
• Results-driven mindset with strong problem-solving capabilities
• Passion for leading, motivating, and developing people
• Flexibility and adaptability in a fast-changing environment
• Availability to work 100% onSite

Location: Katowice, Poland.

Languages: English & Danish/French/German

Leadership Level: Team Leader/ Supervisor

Location:

POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13

Language Requirements:

Time Type: