German-Speaking Customer Service Team Lead

Circle K; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Private medical care

Cafeteria Platform/Multisport

Language lessons subsidized by the 회사

Job summary

Circle K Poland is seeking a Customer Service Team Leader with German to lead a 7–8 person team, organize work, set priorities and ensure service levels.

You will coach staff, develop skills, implement improvements, and collaborate with IT systems and databases to maintain accurate data. The role offers a contract of employment, annual bonus, private medical care, multisport, language lessons, and other benefits as part of Circle K's international environment.

Qualifications

• University degree (Bachelor level) – preferable
• Experience in customer service
• Good IT skills MS Office, SAP etc.
• Very good German language skills
• Good English language skills

Responsibilities

• Managing a Customer Service team (7–8 people) - organizing work, setting priorities
• Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere
• Implementing improvements in team members’ work and actively engaging in problem-solving
• Work with databases and IT-systems. Information data input and maintenance. Registration of contact information, complaints, problems situations etc. in databases if required
• Describe and communicate daily processes.
• Support manager on daily tasks in scheduling each day based on traffic expectancies; match staffing to meet service levels and arrange and run team and cross team meetings, keep dashboards updated and track unplanned deviances.
• Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration
• Participate in different client service projects according to current priorities of unit
• Assist manager in training and coaching of new and existing employees; ensure continuous knowledge transfer within a team (floorwalking).

Skills

Customer service

German language

English language

IT skills

Education

Bachelor's degree

Tools

SAP

Job description

Circle K Poland is seeking a Customer Service Team Leader with German to lead a 7–8 person team, organize work, set priorities and ensure service levels.

You will coach staff, develop skills, implement improvements, and collaborate with IT systems and databases to maintain accurate data. The role offers a contract of employment, annual bonus, private medical care, multisport, language lessons, and other benefits as part of Circle K's international environment.