CustomerService Team Leaderwith German

Circle K; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Annual bonus

Private medical care

Cafeteria Platform/Multisport

Language lessons subsidized by the 회사

Job summary

Circle K Poland is seeking a Customer Service Team Leader with German to lead a 7–8 person team, organize work, set priorities and ensure service levels.

You will coach staff, develop skills, implement improvements, and collaborate with IT systems and databases to maintain accurate data. The role offers a contract of employment, annual bonus, private medical care, multisport, language lessons, and other benefits as part of Circle K's international environment.

Qualifications

• University degree (Bachelor level) – preferable
• Experience in customer service
• Good IT skills MS Office, SAP etc.
• Very good German language skills
• Good English language skills

Responsibilities

• Managing a Customer Service team (7–8 people) - organizing work, setting priorities
• Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere
• Implementing improvements in team members’ work and actively engaging in problem-solving
• Work with databases and IT-systems. Information data input and maintenance. Registration of contact information, complaints, problems situations etc. in databases if required
• Describe and communicate daily processes.
• Support manager on daily tasks in scheduling each day based on traffic expectancies; match staffing to meet service levels and arrange and run team and cross team meetings, keep dashboards updated and track unplanned deviances.
• Assist to cooperate with partners and attend at quality controlling and measuring activities, call calibration
• Participate in different client service projects according to current priorities of unit
• Assist manager in training and coaching of new and existing employees; ensure continuous knowledge transfer within a team (floorwalking).

Skills

Customer service

German language

English language

IT skills

Education

Bachelor's degree

Tools

SAP

Job description

Opis stanowiska pracy

Circle K Business Centre is a shared services center that supports Circle K Europe’s operations through a wide range of services in finance and control, information technology, human resources, transportation fuels, and customer service.

Circle K is part of the Canadian company Alimentation Couche-Tard Inc. (Couche-Tard), one of the world’s largest publicly traded convenience store retailers, listed on the Toronto Stock Exchange (TSE). The company operates in North America, Europe, Asia, and the Middle East. It has approximately 12,300 locations in its network across North America (United States and Canada), Europe (Norway, Sweden, Denmark, Ireland, Poland, the Baltic countries), Asia, and the Middle East. We are a family of over 100,000 team members making our customers’ lives easier around the world.

CustomerService Team Leader with German

Main Duties:

• Managing a Customer Service team (7–8 people) - organizing work, setting priorities
• Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere
• Implementing improvements in team members’ work and actively engaging in problem-solving
• Workwithdatabasesand IT-systems. Information datainputandmaintenance.Registrationofcontactinformation,complaints, problemsituationsetc. in databasesifrequired
• Describeandcommunicatedailyprocesses.
• Supportmanager ondailytasksinschedulingforeachdaybasedontrafficexpectancies;matchstaffingto meetservicelevelsandarrangeand run team and cross teammeetings,keepdashboardsupdatedandtrackofunplanneddeviances.
• Assisttocooperatewithpartnersandattendatqualitycontrolling andmeasuringactivities,callcalibration.
• Participateindifferentclientserviceprojectsaccordingtocurrentprioritiesof unit
• Assistmanager intrainingand coaching ofnewandexistingemployees;ensurecontinuousknowledgetransferwithina team (floorwalking).

Cooperation with Other Structural Units and/or Cooperation Partners:

• CustomerService and Salesunits
• Financesand Controledepartment
• Retail Sales Operations
• Externalcooperationpartners

Requirements:

• Universitydegree(Bachelorlevel) –preferable
• Experienceincustomerservice
• Good ITskillsMS Office, SAP etc.
• Very good German language skills
• Good English language skills

What do we offer?

• Contract of employment
• Annual bonus
• Private medical care
• Cafeteria Platform/Multisport
• Language lessons subsidized by the company
• Group insurance
• Twoadditionaldays off (Good Friday, Friday after Corpus Christi) – with the possibility of exchanging for other holidays
• Attractive discounts for products and services at our stations
• Employee stock purchase plan
• Employee Assistance Program (Lyra)
• Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6
• Trainings & possibility to develop skills in a wide international environment

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely – we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.

We hereby inform that in the company Circle K Business Centre Poland sp. z o.o. with registered office in Warsaw an Internal Notification and Follow-up Actions Procedures applies.

The document describes rules for reporting violations of law by whistleblowers. Full content of the above-mentioned Procedure is available here: https://www.circlek.pl/o-nas/procedury-zgloszen