CustomerService Team Leaderwith German

Alimentation Couche-Tard; Warszawa; On-site; PLN 70,000 - 110,000; Full time

Benefits offered by this job

Annual bonus

Private medical care

Cafeteria Platform/Multisport

Language lessons subsidized by the公司?

Group insurance

Two additional days off

Job summary

Circle K Business Centre Poland sp. z o. o.

in Warsaw is seeking a Customer Service Team Leader with German to lead a 7–8 person team, organize work and set priorities, and ensure high-quality service across our European operations. You will develop team members, drive process improvements, manage databases and IT systems, and collaborate with cross-functional units to meet service levels. The role offers an employment contract, annual bonus, private medical care, Multisport, language lessons,

Qualifications

• Experience leading a customer service team (7–8 people).
• Ability to organize work and set priorities.
• Experience with process improvements in a service environment.

Responsibilities

• Managing a Customer Service team (7–8 people) - organizing work, setting priorities.
• Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere.
• Implementing improvements in team members’ work and actively engaging in problem-solving.
• Work with databases and IT-systems. Information data input and maintenance. Registration of contact information, complaints, problemsituations, etc. in databases if required.
• Describe and communicate daily processes.
• Support manager on daily tasks in scheduling, staffing and meetings; keep dashboards updated and monitor deviations.

Skills

Team leadership

Customer service

German language

Stakeholder communication

Tools

Databases

IT systems

Job description

Circle K Business Centre is a shared services center that supports Circle K Europe’s operations through a wide range of services in finance and control, information technology, human resources, transportation fuels, and customer service.

Circle K is part of the Canadian company Alimentation Couche-Tard Inc. (Couche-Tard), one of the world’s largest publicly traded convenience store retailers, listed on the Toronto Stock Exchange (TSE). The company operates in North America, Europe, Asia, and the Middle East. It has approximately 12,300 locations in its network across North America (United States and Canada), Europe (Norway, Sweden, Denmark, Ireland, Poland, the Baltic countries), Asia, and the Middle East. We are a family of over 100,000 team members making our customers’ lives easier around the world.

CustomerService Team Leaderwith German

MainDuties:

• Managing a Customer Service team (7–8 people) - organizing work, setting priorities
• Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere
• Implementing improvements in team members’ work and actively engaging in problem-solving
• Workwithdatabasesand IT-systems. Information datainputandmaintenance.Registrationofcontactinformation,complaints, problemsituationsetc. in databasesifrequired
• Describeandcommunicatedailyprocesses.
• Supportmanager ondailytasksinschedulingforeachdaybasedontrafficexpectancies;matchstaffingto meetservicelevelsandarrangeand run team and cross teammeetings,keepdashboardsupdatedandtrackofunplanneddeviances.
• Assisttocooperatewithpartnersandattendatqualitycontrolling andmeasuringactivities,callcalibration.
• Participateindifferentclientserviceprojectsaccordingtocurrentprioritiesof unit
• Assistmanager intrainingand coaching ofnewandexistingemployees;ensurecontinuousknowledgetransferwithina team (floorwalking).

Cooperation with Other Structural Units and/or Cooperation Partners:

• CustomerService and Salesunits
• Financesand Controldepartment
• Externalcooperationpartners

What do we offer?

• Contract of employment
• Annual bonus
• Private medical care
• Cafeteria Platform/Multisport
• Language lessons subsidized by the company
• Group insurance
• Twoadditionaldays off (Good Friday, Friday after Corpus Christi) – with the possibility of exchanging for other holidays
• Attractive discounts for products and services at our stations
• Trainings & possibility to develop skills in a wide international environment
  

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely – we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.

Check who we are here: https://youtu.be/td-QGnNnvW0

We hereby inform that in the company Circle K Business Centre Poland sp. z o.o. with registered office in Warsaw an Internal Notification and Follow-up Actions Procedures applies.

At Circle K Business Centre in Warsaw, we are part of #OneTeam working across the globe to strengthen Circle K to become an industry leader. We partner with the businessto create solutions making our clients lives a little easier every day. Our professionals in Warsaw are responsible for applications development, company cyber security, cloud & infrastructure and facilities management, data & analytics, digital marketing, fuel logistics, HR. We are proud to be part of a company with strong values (#oneteam, #takeownership, #dotherightthing, #playtowin) where we live by our ethical grounds among others defined by diversity, inclusion, equity & sustainability. The administrator of your personal data is Circle K Business Centre Poland sp. z o. o. with registered office in Warsaw, ul. Puławska 145, 02-715 Warszawa. Your personal data will be processed for the purpose of carrying out the application process, including, if you consent, to obtain references from your previous employer. In the event of corresponding consent, your personal data will also be processed for future application procedures. The transfer of personal data to the company Circle K Business Centre Poland sp. z o. o. to an extent that goes beyond the provisions of the Labour Code constitutes consent to the processing of such data by the company for the purpose of the application process. The consent can be revoked at any time. The revocation of consent does not affect the lawfulness of the processing carried out before the revocation. For evidentiary purposes, the administrator shall request the revocation of consent in writing to the address of the registered office of the company or by e-mail to: [e-mail]