European Customer Service Team Leader
Chep Polska Sp. z o.o.
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Benefits offered by this job
Job summary
Chep Polska Sp. z o.o. is seeking a Customer Service Team Leader to oversee a European multilingual team, delivering outstanding customer experience and driving operations excellence. You will lead, coach and develop the team, manage escalations, and partner with Sales, Finance and Operations.
The role emphasizes KPI delivery, process improvements, and a culture of collaboration in a fast-paced, international environment.
Qualifications
- Experience leading customer service teams and managing KPIs.
- Strong coaching, mentoring and people development skills.
- Excellent communication with stakeholders across regions.
- Fluent English; additional European language is a plus.
Responsibilities
- Lead, coach, and develop a multilingual customer service team across Europe.
- Drive customer satisfaction, service quality, productivity and KPIs.
- Manage day-to-day service operations and balance workloads.
- Act as escalation point for complex issues and tender negotiations.
- Collaborate with Sales, Supply Chain, Finance and Operations to ensure seamless service.
- Identify training opportunities and promote a culture of continuous improvement.
Skills
Job description
Chep Polska Sp. z o.o. is seeking a Customer Service Team Leader to oversee a European multilingual team, delivering outstanding customer experience and driving operations excellence. You will lead, coach and develop the team, manage escalations, and partner with Sales, Finance and Operations.
The role emphasizes KPI delivery, process improvements, and a culture of collaboration in a fast-paced, international environment.
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