CustomerService Team Leaderwith German

Circle K; Województwo pomorskie; On-site; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Annual bonus

Private medical care

Cafeteria Platform/Multisport

Language lessons subsidized by the 회사

Job summary

Circle K Business Centre Poland is seeking a Customer Service Team Leader with German to manage a team of 7–8, organize workflow, and drive service quality across databases and IT systems. You will coach staff, implement improvements, and ensure effective daily operations in a fast-paced environment.

The role requires a university degree, strong German and English skills, and experience in customer service.

Qualifications

• University degree (Bachelor level) – preferable.
• Experience in customer service.
• Very good German language skills.
• Good English language skills.

Responsibilities

• Manage a Customer Service team (7–8 people) and organize work.
• Provide day-to-day support, develop team members’ skills and motivation.
• Implement improvements and solve problems; maintain accurate data in databases.
• Coordinate with partners and participate in quality controlling activities.
• Assist in training and coaching of new and existing employees; ensure knowledge transfer.

Skills

German language

Customer service

English language

IT skills

Education

Bachelor level degree

Tools

SAP

MS Office

Job description

Job Description

Circle K Business Centre is a shared services center that supports Circle K Europe’s operations through a wide range of services in finance and control, information technology, human resources, transportation fuels, and customer service.

Circle K is part of the Canadian company Alimentation Couche-Tard Inc. (Couche-Tard), one of the world’s largest publicly traded convenience store retailers, listed on the Toronto Stock Exchange (TSE). The company operates in North America, Europe, Asia, and the Middle East. It has approximately 12,300 locations in its network across North America (United States and Canada), Europe (Norway, Sweden, Denmark, Ireland, Poland, the Baltic countries), Asia, and the Middle East. We are a family of over 100,000 team members making our customers’ lives easier around the world.

Toensurethebestservice forourcustomers, wearelookingfor:

CustomerService Team Leader with German

**MainDuties:**

• Managing a Customer Service team (7–8 people) - organizing work, setting priorities
• Providing day-to-day support for the team – developing team members’ skills, motivating them, giving feedback, and fostering a positive working atmosphere
• Implementing improvements in team members’ work and actively engaging in problem-solving
• Workwithdatabasesand IT-systems. Information datainputandmaintenance.Registrationofcontactinformation,complaints, problemsituationsetc. in databasesifrequired
• Describeandcommunicatedailyprocesses.
• Supportmanager ondailytasksinschedulingforeachdaybasedontrafficexpectancies;matchstaffingto meetservicelevelsandarrangeand run team and cross teammeetings,keepdashboardsupdatedandtrackofunplanneddeviances.
• Assisttocooperatewithpartnersandattendatqualitycontrolling andmeasuringactivities,callcalibration.
• Participateindifferentclientserviceprojectsaccordingtocurrentprioritiesof unit
• Assistmanager intrainingand coaching ofnewandexistingemployees;ensurecontinuousknowledgetransferwithina team (floorwalking).

**Cooperation with Other Structural Units and/or Cooperation Partners:**

• CustomerService and Salesunits
• Financesand Controldepartment
• Retail Sales Operations
• Externalcooperationpartners

**Requirements:**

• Universitydegree(Bachelorlevel) –preferable
• Experienceincustomerservice
• Good ITskillsMS Office, SAP etc.
• Very good German language skills
• Good English language skills

What do we offer?

• Contract of employment
• Annual bonus
• Private medical care
• Cafeteria Platform/Multisport
• Language lessons subsidized by the company
• Group insurance
• Twoadditionaldays off (Good Friday, Friday after Corpus Christi) – with the possibility of exchanging for other holidays
• Attractive discounts for products and services at our stations
• Employee stock purchase plan
• Employee Assistance Program (Lyra)
• Modern and convenient office that you can virtually visit here - https://goo.gl/maps/CLteHfYcdYMbdESq6
• Trainings & possibility to develop skills in a wide international environment
  

When working with us you can depend upon it that you will not be judged on the grounds of race, national origin, gender, sexual orientation, disability, age, or other legally protected status. Oppositely – we believe that our diverse and inclusive culture helps us create an amazing atmosphere where everybody feels welcome.
Check who we are here: https://youtu.be/td-QGnNnvW0
Want to know even more about us? Take a look at our career page: https://workwithus.circlek.com/global/en/businesscentrewarsaw

We hereby inform that in the company Circle K Business Centre Poland sp. z o.o. with registered office in Warsaw an Internal Notification and Follow-up Actions Procedures applies.

The document describes rules for reporting violations of law by whistleblowers. Full content of the above-mentioned Procedure is available here: https://www.circlek.pl/o-nas/procedury-zgloszen