German-Speaking Customer Service Coordinator | Hybrid

UPM; Wrocław; Hybrid; PLN 100,000 - 145,000; Full time

Job summary

UPM is seeking a Customer Service Coordinator (German Speaker) for its Business Hub in Wroclaw. You will manage customer relationships, orders, and data, while offering pricing and supply chain support.

The role requires fluent German and English, a bachelor’s degree, and a customer-focused mindset. The position offers a hybrid working model in Wrocław, with collaboration across Sales and Customer Service teams.

Qualifications

• Bachelor’s degree required.
• Fluent in German and English.
• Commercial awareness and strong communication skills.

Responsibilities

• Manage customer relationships as defined by sales management and supported by internal systems to ensure smooth customer service.
• Manage orders – progression and communication of orders to all necessary parties, with responsive action in process disturbances.
• Maintain customer data – including Customer Master File and Price Lists.
• Handle enquiries related to pricing, products and supply chain; provide technical advice and brochures.

Skills

German language

English language

Education

Bachelor's degree

Job description

UPM is seeking a Customer Service Coordinator (German Speaker) for its Business Hub in Wroclaw. You will manage customer relationships, orders, and data, while offering pricing and supply chain support.

The role requires fluent German and English, a bachelor’s degree, and a customer-focused mindset. The position offers a hybrid working model in Wrocław, with collaboration across Sales and Customer Service teams.