Customer Service Coordinator, German Speaker

UPM Raflatac; Poland; On-site; PLN 60,000 - 80,000; Full time

Job summary

UPM Raflatac in Poland (Wroclaw) seeks a Customer Service Coordinator, German Speaker, to manage customer relationships, process orders, and maintain data in a hybrid work setup. You will handle pricing inquiries, provide product and supply chain support, and assist sales with market information and promotions.

The role requires a bachelor's degree and fluency in German and English. Training and career development are highlighted, with a strong emphasis on customer-centric service and

Qualifications

• Bachelor's degree required.
• Fluent in German and English.
• Strong customer service mindset with proactive problem solving.

Responsibilities

• Manage customer relationships as defined by sales management and supported by internal systems to ensure smooth customer service.
• Manage orders - progression and communication of orders to all necessary parties, responsive action in process disturbances.
• Maintain customer data - including Customer Master File and Price Lists.
• Handle enquiries related to pricing, products and supply chain.
• Provide technical advice - including product recommendations, organizing samples, trials, technical documents and brochures - and having a basic understanding of printing methods.
• Support sales - including information retrieval and analysis, pricing support.
• Perform activities including product promotion, price offer follow-ups, etc.

Skills

German language

English language

Customer service

Communication skills

Commercial awareness

E-business awareness

Education

Bachelor's degree

Tools

CRM systems

Price lists management

Order processing systems

Job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace upm.com/careers

We are now looking for a Customer Service Coordinator, German Speaker to join our team in UPM Business Hub Poland in Wroclaw.

Greetings from your future manager

'Good service starts with enthusiastic and motivated people. Welcome to our team, Customer Service is a crucial department. You will be representing our brand; your knowledge and interpersonal skills will determine the way our customers perceive UPM Adhesive Materials. The wide and personalized training programs will support you during your development, so it is not only our customers benefit, but your own career as well.' - Niki Hajnal, Team Leader, Customer Service, Graphics EMEA

What you will do

• Manage customer relationships as defined by sales management and supported by UPM Adhesive Materials internal systems to ensure smooth customer service
• Manage orders - progression and communication of orders to all necessary parties, responsive action in process disturbance situations
• Maintain customer data - including Customer Master File and Price Lists
• Handle enquiries related to pricing, products and supply chain
• Provide technical advice - including product recommendations, organizing samples, trials, technical documents and brochures - and having a basic understanding of printing methods
• Support sales - including information retrieval and analysis, pricing support
• Perform activities including product promotion, price offer follow-ups, etc.

Who you are

• You have bachelor's degree
• Your approach includes actively suggesting products and services tailored to each customer's individual requirements
• You are interested in developing products and technical knowledge
• You have commercial awareness
• You have systems and processes knowledge
• You have an interest in e-Business development and the commercial impact of this on businesses
• You have high level of spoken and written communication skills
• You are fluent in German and English

This is what we offer to you

• A meaningful job: We have an inspiring purpose "We renew the everyday for a future beyond fossils". Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Learn about our Rewarding and our Ways of working

Additional information

This position offers a hybrid working model, combining remote work from home with regular on-site collaboration in Wrocław

The position holder will report to Customer Service Team Leader, Graphics EMEA.

For further information about the role, please contact Nikoletta Hajnal, Customer Service Team Leader, Graphics EMEA at [e-mail]

Country-specific information

If you have any concerns about the recruitment and selection process, you can report those online through the UPM Report Misconduct channel using the link: https://www.upm.com/investors/governance/compliance/reportmisconduct/ .

UPM business information

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. In Poland, UPM is running two factories near Wrocław, Human Resources Services in Kraków and UPM Business Hub at the heart of the city of Wrocław. At the moment, the Wrocław Hub brings together over 700 profession