German-Speaking Customer Service Coordinator (Hybrid)

UPM Raflatac; Poland; On-site; PLN 60,000 - 80,000; Full time

Job summary

UPM Raflatac in Poland (Wroclaw) seeks a Customer Service Coordinator, German Speaker, to manage customer relationships, process orders, and maintain data in a hybrid work setup. You will handle pricing inquiries, provide product and supply chain support, and assist sales with market information and promotions.

The role requires a bachelor's degree and fluency in German and English. Training and career development are highlighted, with a strong emphasis on customer-centric service and

Qualifications

• Bachelor's degree required.
• Fluent in German and English.
• Strong customer service mindset with proactive problem solving.

Responsibilities

• Manage customer relationships as defined by sales management and supported by internal systems to ensure smooth customer service.
• Manage orders - progression and communication of orders to all necessary parties, responsive action in process disturbances.
• Maintain customer data - including Customer Master File and Price Lists.
• Handle enquiries related to pricing, products and supply chain.
• Provide technical advice - including product recommendations, organizing samples, trials, technical documents and brochures - and having a basic understanding of printing methods.
• Support sales - including information retrieval and analysis, pricing support.
• Perform activities including product promotion, price offer follow-ups, etc.

Skills

German language

English language

Customer service

Communication skills

Commercial awareness

E-business awareness

Education

Bachelor's degree

Tools

CRM systems

Price lists management

Order processing systems

Job description

UPM Raflatac in Poland (Wroclaw) seeks a Customer Service Coordinator, German Speaker, to manage customer relationships, process orders, and maintain data in a hybrid work setup. You will handle pricing inquiries, provide product and supply chain support, and assist sales with market information and promotions.

The role requires a bachelor's degree and fluency in German and English. Training and career development are highlighted, with a strong emphasis on customer-centric service and