Customer Service Agent with German (m/f/d)

Capita; Kraków; Hybrid; PLN 67,000 - 100,000; Full time

Benefits offered by this job

Monthly bonus up to 5000 PLN

Private medical care (Luxmed)

Generali insurance

Multisport Plus/Classis or Multicafetr

Extra volunteering day

Mentoring programmes

Internal trainer opportunity

Friendly team and work-life balance

Job summary

Capita in Kraków seeks a German-speaking customer support specialist to handle inquiries by phone and email, resolve issues, and maintain accurate records. You will collaborate with internal teams to ensure smooth service delivery and promote Capita's products and services.

This role begins with onboarding in Kraków, transitioning to hybrid work thereafter. Requirements include German at least B2+, strong communication, and problem-solving skills, plus a willingness to work rotating shifts of 40

Qualifications

• German language proficiency (B2+)
• Strong communication and problem-solving skills
• Willing to work in rotating shifts (40 hours/week)

Responsibilities

• Handle customer inquiries via phone and email
• Resolve customer issues and provide accurate information
• Update customer records and manage system changes
• Collaborate with internal teams to ensure efficient service
• Identify customer needs and promote relevant products and services

Skills

German language

Communication

Problem solving

Shift work

Job description

Join Capita's international team and put your German language skills to use in a customer-focused role. You'll support customers via phone and email, resolve inquiries, and help ensure a smooth and positive customer experience.

What you'll do

• Handle customer inquiries via phone and email
• Resolve customer issues and provide accurate information
• Update customer records and manage system changes
• Collaborate with internal teams to ensure efficient service
• Identify customer needs and promote relevant products and services

What we're looking for

• German language skills at B2+ level or higher
• Strong communication and problem-solving skills
• Availability to work in a rotating shift pattern (40 hours per week)
• Willingness to work from our Kraków office during the onboarding period (first 3-4 months), followed by a hybrid work model

What we offer

• Monthly performance bonus of up to 5,000 PLN
• Private medical care (Luxmed)
• Additional Generali insurance
• Multisport Plus/Classis or Multicafeteria benefits
• Extra day off for volunteering
• Access to mentoring programmes and employee communities
• Opportunity to become an internal trainer
• Friendly team environment and genuine work-life balance, including a 30-minute paid lunch break within your working day

Capita is a digital consulting, transformation, and services company. Every day, our colleagues help millions of people by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments, and citizens. We partner with our clients and provide them with the insights and cutting-edge technologies that give them back their time, allowing them to focus on what they do best and making people's lives easier and simpler. We have offices in the UK, Europe, India, and South Africa. Capita is a leading business services provider employing over 34,000 people across the UK and Europe.

We are an equal opportunity employer, which means we will consider all qualified applicants regardless of gender identity or expression, ethnic origin, national origin, religion or belief, age, sexual orientation, disability status, or any other protected characteristic. We recruit and develop our people based on merit and passion for improving results, and we are committed to creating an inclusive environment for all employees.