Experienced Specialist CS

Getinge; Kraków; Hybrid; PLN 56,000 - 78,000; Full time

Job summary

Getinge Shared Service Poland in Kraków is seeking a Specialist Customer Service with German. You will generate offers, verify and process orders, and respond to customer inquiries to ensure smooth order flow and accuracy.

You will be the main contact for customers on pricing, lead times and invoicing issues, coordinating with internal teams. Advanced German is required; SAP knowledge is beneficial in a multicultural environment.

Qualifications

• Advanced German (written and spoken) B1-B2 level.
• Detail-oriented, well organized, flexible and open to changes.
• Ability to work in a team.
• Willingness to work in an open and multicultural environment.

Responsibilities

• Generating offers based on technical product and service specifications.
• Accepting, verifying, processing, confirming and updating customer orders.
• Acting as contact for customers on inquiries (price requests, lead times, product availability, ship dates, invoicing issues).
• Creating 3rd party purchase requisitions for specific customer/technician orders.
• Overlooking the invoicing process.
• Answering incoming customer emails promptly and professionally.
• Cooperating with internal departments and the business.
• Providing backup coverage and assistance within the department.
• Performing other related duties as required or assigned.
• Following internal controls and company policies; contributing to process improvements.

Skills

German language

Tools

SAP

Job description

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Specialist Customer Service with German

Date: Oct 22, 2026

Location: Krakow, PL

Company: Getinge Shared Service Poland

Remote Work:

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Your responsibilities

• Generating offers basing on technical product and service specifications
• Accepting, verifying, processing, confirming and updating customer orders
• Acting as contact for customers on incoming inquiries e.g. price requests, lead times, product availability, ship dates, tracing orders and invoicing issues
• Creating 3rd party purchase requisitions for specific customer/technician orders
• Overlooking the Invoicing process
• Answering incoming customer emails in a professional and prompt manner
• Cooperating with internal departments and the business
• Providing backup coverage & assistance within the department
• Performing other related duties as required or assigned
• Following internal controls requirements and complies with company’s policies and procedures
• Participating in processes improvement initiatives

Our requirements

• Advanced German (written and spoken) B1 -B2 level
• Detail-oriented, well organized, flexible and open to changes
• Ability to work in a team
• Willingness to work an open and multicultural environment
• Basic knowledge of SAP will be an asset but is not required

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.