German-English HR Helpdesk Specialist

Boehringer Ingelheim Pharmaceuticals, Inc.; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Job summary

Boehringer Ingelheim Pharmaceuticals, Inc. in Wrocław is seeking an HR Direct Specialist to act as the first contact for HR inquiries and to provide user support for HR systems in German and English.

You will also advise on HR topics, support internal processes, and help keep knowledge bases up to date. The role emphasizes delivering a positive employee experience, collaborating with HR Business Partners and other HR functions, and driving process improvements while ensuring compliance with

Qualifications

• Speak German (min. C1) and English (min. B2) and have 2+ years of HR support experience.
• Completed higher education preferably in HR or related area.
• Demonstrated empathy, teamwork, and service orientation.
• Ability to understand complex HR processes and prioritize work independently.
• Experience with HR systems such as SuccessFactors, SAP HCM, MS Office, ServiceNow and OpenText is a plus.

Responsibilities

• Serve as first point of contact for general and specific HR inquiries via email and phone.
• Advise employees and HR interfaces to improve the employee experience.
• Administer HR processes ensuring policy and regulatory compliance.
• Collaborate with HR Business Partners and external stakeholders to optimize processes.
• Maintain and expand internal and external knowledge bases for team efficiency.
• Contribute to a competence area (e.g., Recruiting) with updates and trainings.
• Operate in a performance-driven environment with defined service targets.

Skills

German language

English language

Communication skills

Empathy

Teamwork

Education

Higher education in HR

Tools

SuccessFactors

SAP HCM

MS Office

ServiceNow

OpenText

Job description

Boehringer Ingelheim Pharmaceuticals, Inc. in Wrocław is seeking an HR Direct Specialist to act as the first contact for HR inquiries and to provide user support for HR systems in German and English.

You will also advise on HR topics, support internal processes, and help keep knowledge bases up to date. The role emphasizes delivering a positive employee experience, collaborating with HR Business Partners and other HR functions, and driving process improvements while ensuring compliance with