HR Direct Specialist with German

Boehringer Ingelheim; Wrocław; On-site; PLN 85,000 - 115,000; Full time

Job summary

Boehringer Ingelheim is looking for an HR Direct Specialist to join our GBS Center in a growth-driven setting. You will handle HR inquiries, advise on HR topics, administer processes, and contribute to service quality projects with cross-functional teams.

Fluent German and English are required, along with 2+ years of HR or customer support experience and a background in HR education. Join a collaborative environment focused on continuous improvement and employee experience.

Qualifications

• German and English proficiency (min C1/B2 and B2).
• Around 2 years of professional HR or customer support experience.
• Completed higher education preferably in HR or related areas.

Responsibilities

• Act as the first point of contact, handling HR inquiries by phone and email.
• Advise employees and stakeholders on HR topics and systems usage.
• Administer HR processes and ensure compliance with policies and regulations.
• Collaborate with HR partners and other functions to improve services and processes.
• Maintain and expand knowledge bases to boost team efficiency.

Skills

Communication skills

Empathy

Teamwork

Service orientation

Education

Higher education in HR or related field

Tools

SuccessFactors

SAP HCM

MS Office

ServiceNow

OpenText

Job description

The position

Our company is on an exciting growth journey, rapidly expanding our teams and taking on innovative projects to elevate our HR services. We’re building a larger and stronger HR Direct team! This role is open due to our dynamic expansion and the creation of new opportunities within our GBS Center. As we expand our global footprint and take on ambitious HR projects we need passionate individuals like you to help shape it!

About our future employee

As an HR Direct Specialist you will be responsible for:

• acting as the first point of contact by independently handling all incoming inquiries related to general and specific HR topics, as well as providing user support for HR systems
• driving a positive employee experience by advising employees, HR interfaces, and internal and external customers on HR-related topics—including complex cases—primarily via email and phone, using your German and English communication skills
• managing and administering HR processes while ensuring compliance with internal policies and external regulations
• collaborating with HR Business Partners, other HR functions, and external stakeholders to optimize processes and contribute to service quality improvement projects,
• maintaining and continuously expanding internal and external knowledge bases to enhance team efficiency
• owning one of a key competence area (e.g., Recruiting), including providing updates, conducting trainings, and sharing expertise within the HR Direct team
• working in a performance-driven environment where service quality is measured against defined targets to ensure continuous improvement

Requirements

You should speak German (min. C1/B2) & English (min. B2) languages and have around over 2 years of professional experience in supporting employees/customers with their HR queries

Additionally, we are looking for:

• Confident demeanor and well-developed communication skills, both written and verbal, in German and English
• Completed higher education preferably in HR field or related areas
• Demonstrated strong empathy, teamwork skills, and a reliable, service-oriented work approach
• Positive approach with ability to come up with ideas in our Speak-Up culture and participate in process optimization
• Proven ability to understand complex issues and processes, as well as independently work and prioritize within the assigned area
• Preferably working experience with SuccessFactors, SAP HCM, MS Office, ServiceNow and OpenText

Our Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. Our approximately 54,300 employees serve over 130 markets to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.

Why Boehringer Ingelheim?

With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better.

Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed.

Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

Want to learn more? Visit https://www.boehringer-ingelheim.com