HR Direct Specialist with German

our future employee; Wrocław; On-site; PLN 60,000 - 90,000; Full time

Job summary

Boehringer Ingelheim Pharmaceuticals, Inc. in Wrocław is seeking an HR Direct Specialist to act as the first contact for HR inquiries and to provide user support for HR systems in German and English.

You will also advise on HR topics, support internal processes, and help keep knowledge bases up to date. The role emphasizes delivering a positive employee experience, collaborating with HR Business Partners and other HR functions, and driving process improvements while ensuring compliance with

Qualifications

• Speak German (min. C1) and English (min. B2) and have 2+ years of HR support experience.
• Completed higher education preferably in HR or related area.
• Demonstrated empathy, teamwork, and service orientation.
• Ability to understand complex HR processes and prioritize work independently.
• Experience with HR systems such as SuccessFactors, SAP HCM, MS Office, ServiceNow and OpenText is a plus.

Responsibilities

• Serve as first point of contact for general and specific HR inquiries via email and phone.
• Advise employees and HR interfaces to improve the employee experience.
• Administer HR processes ensuring policy and regulatory compliance.
• Collaborate with HR Business Partners and external stakeholders to optimize processes.
• Maintain and expand internal and external knowledge bases for team efficiency.
• Contribute to a competence area (e.g., Recruiting) with updates and trainings.
• Operate in a performance-driven environment with defined service targets.

Skills

German language

English language

Communication skills

Empathy

Teamwork

Education

Higher education in HR

Tools

SuccessFactors

SAP HCM

MS Office

ServiceNow

OpenText

Job description

Our company is on an exciting growth journey, rapidly expanding our teams and taking on innovative projects to elevate our HR services. We’re building a larger and stronger HR Direct team!
This role is open due to our dynamic expansion and the creation of new opportunities within our GBS Center. As we expand our global footprint and take on ambitious HR projects we need passionate individuals like you to help shape it!

Tasks & responsabilities

As an HR Direct Specialist you will be responsible for:

• acting as the first point of contact by independently handling all incoming inquiries related to general and specific HR topics, as well as providing user support for HR systems
• driving a positive employee experience by advising employees, HR interfaces, and internal and external customers on HR-related topics—including complex cases—primarily via email and phone, using your German and English communication skills
• managing and administering HR processes while ensuring compliance with internal policies and external regulations
• collaborating with HR Business Partners, other HR functions, and external stakeholders to optimize processes and contribute to service quality improvement projects,
• maintaining and continuously expanding internal and external knowledge bases to enhance team efficiency
• owning one of a key competence area (e.g., Recruiting), including providing updates, conducting trainings, and sharing expertise within the HR Direct team
• working in a performance-driven environment where service quality is measured against defined targets to ensure continuous improvement

About our future employee

You should speak German (min. C1/B2) & English (min. B2) languages and have around over 2 years of professional experience in supporting employees/customers with their HR queries.

Additionally, we are looking for:

• Confident demeanor and well-developed communication skills, both written and verbal, in German and English.
• Completed higher education preferably in HR field or related areas.
• Demonstrated strong empathy, teamwork skills, and a reliable, service-oriented work approach.
• Positive approach with ability to come up with ideas in our Speak‑Up culture and participate in process optimization.
• Proven ability to understand complex issues and processes, as well as independently work and prioritize within the assigned area.
• Preferably working experience with SuccessFactors, SAP HCM, MS Office, ServiceNow and OpenText.

At Boehringer Ingelheim, we are committed to fostering an inclusive workplace that values diversity in all its forms, including disability. Our accessible office environment and dedication to equal opportunities support every employee in reaching their full potential.