Fulfillment & Print Ops Specialist

Insights; Łódź; On-site; PLN 52,000 - 76,000; Full time

Job summary

Insights is seeking a Fulfilment Operative in Łódź to support production operations and ensure customers have a reliable, accurate experience. You will help manage orders, liaise with departments, and ensure timely delivery while handling print room duties.

The role requires Polish (fluent) and English (professional) language skills, strong organisational abilities, and a proactive, customer-focused mindset.

Qualifications

• Polish (fluent) and English (professional) language skills are required for this role.
• Experience of working to deadlines.
• Experience in a customer-centric environment.
• Ability to operate and understand a variety of print room machinery.

Responsibilities

• Provide legendary service to internal and external customers.
• Raise issues quickly to the Fulfilment Supervisor or Manager and assist with customer needs.
• Liaise with other departments to clarify flow orders and guide through order management system.
• Monitor and report KPIs as required.
• Dispatch orders on time using appropriate courier software.
• Ensure orders are delivered on time by cost-effective methods.
• Arrange pick-ups and returns from venues, clients and staff.
• Dispatch outgoing mail via couriers and post service when necessary.
• Maintain print equipment including complex printing, binding, laminating; report maintenance issues.
• Maintain stock levels and place material purchase orders as required.
• Take on other reasonable duties as assigned.

Skills

Polish (fluent)

English (professional)

Customer-focused

Organised

Team player

Calm under pressure

Flexible to changing priorities

Own initiative

Good communication

MS Word

Excel

Outlook

Teams

D365

Tools

MS Word

Excel

Outlook

Teams

D365

Job description

Insights is seeking a Fulfilment Operative in Łódź to support production operations and ensure customers have a reliable, accurate experience. You will help manage orders, liaise with departments, and ensure timely delivery while handling print room duties.

The role requires Polish (fluent) and English (professional) language skills, strong organisational abilities, and a proactive, customer-focused mindset.