Fulfilment Operative

Insights; Łódź; On-site; PLN 52,000 - 76,000; Full time

Job summary

Insights is seeking a Fulfilment Operative in Łódź to support production operations and ensure customers have a reliable, accurate experience. You will help manage orders, liaise with departments, and ensure timely delivery while handling print room duties.

The role requires Polish (fluent) and English (professional) language skills, strong organisational abilities, and a proactive, customer-focused mindset.

Qualifications

• Polish (fluent) and English (professional) language skills are required for this role.
• Experience of working to deadlines.
• Experience in a customer-centric environment.
• Ability to operate and understand a variety of print room machinery.

Responsibilities

• Provide legendary service to internal and external customers.
• Raise issues quickly to the Fulfilment Supervisor or Manager and assist with customer needs.
• Liaise with other departments to clarify flow orders and guide through order management system.
• Monitor and report KPIs as required.
• Dispatch orders on time using appropriate courier software.
• Ensure orders are delivered on time by cost-effective methods.
• Arrange pick-ups and returns from venues, clients and staff.
• Dispatch outgoing mail via couriers and post service when necessary.
• Maintain print equipment including complex printing, binding, laminating; report maintenance issues.
• Maintain stock levels and place material purchase orders as required.
• Take on other reasonable duties as assigned.

Skills

Polish (fluent)

English (professional)

Customer-focused

Organised

Team player

Calm under pressure

Flexible to changing priorities

Own initiative

Good communication

MS Word

Excel

Outlook

Teams

D365

Tools

MS Word

Excel

Outlook

Teams

D365

Job description

Polish (fluent) and English (professional) language skills are essential for this role

Your purpose in the role

As Fulfilment Operative, you will assist in the production operation ensuring both our internal and external customers receive an enjoyable and accurate experience in all interactions with the Fulfilment team.

Job Description

What you’ll do to succeed

• Provide a legendary service to both internal and external customers
• Raise issues quickly and accurately to the Fulfilment Supervisor or Fulfilment Manager where appropriate and assist with all customer and stakeholder needs as required

How You’ll Do This

• Liaising and communicating with other departments regarding confirmed and in flow orders to obtain clarity for the team and help guide people through the order management system when needed.
• Monitoring and reporting KPI’s as required
• Dispatching orders on time by using appropriate software for courier service.
• Ensuring that orders are delivered on time by the most cost effective method.
• Arranging for pick-ups and returns from venues, clients and staff.
• Dispatch outgoing mail using couriers and postal service when necessary.
• Responsible for all print equipment and for duties including complex printing, production, binding and laminating of materials.
• Reporting any printer maintenance issues where faults occur, liaising with maintenance provider to ensure problems are resolved as quickly as possible.
• General maintenance of print equipment and copiers.
• Ensuring a stock of materials are kept at an acceptable level, placing material PO’s as required.
• Other reasonable duties as assigned

Qualifications

How you’ll show up

• Reliable and responsible
• Has a positive can do attitude
• Self-motivated
• Customer-focussed
• Organised with good attention to detail
• Team player
• Works calmly under pressure
• Flexible to changing priorities
• Takes ownership and accepts accountability

What You’re Great At

• Experience of working to deadlines
• Experience of working within a team
• Experience of working in a customer centric environment
• Ability to operate and understand a variety of print room machinery
• Effective communicator, able to build and maintain professional relationships with colleagues
• Ability to work on own initiative whilst maintaining a positive and professional manner at all times
• Good communication skills – written and oral
• Working knowledge of MS Word, Excel, Outlook, Teams & D365
• Ability to pick up new systems quickly

Additional Information

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/