Customer Service Representative - polish speaking (f/m)_Plastics Engineering_WARSAW

RESINEX; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Multisport

Holiday allowance

Hybrid work model

Job summary

RESINEX is seeking an Order Management / Sales Support specialist in Warsaw to join our international team. You will manage customer orders end-to-end, communicate with customers and suppliers, and ensure accurate, timely fulfilment.

You will work with Logistics, Finance, and Accounting to maintain proper documentation, data quality, and continuous process improvements, contributing to our high-service standards.

Qualifications

• Bachelor’s degree or higher; graduates of chemistry-related or technical fields are welcome.
• experience in customer service, sales support, or order management in a B2B environment.
• confidence in working with digital tools and order management/CRM systems.
• strong organisational skills, accuracy, and a structured approach to daily tasks.
• positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team.
• communicative level of English enabling daily cooperation with international stakeholders

Responsibilities

• be a key support for the Sales Team by managing customer orders end-to-end, ensuring accuracy, timeliness, and high service quality
• maintain daily communication with customers, suppliers, and international teams via email and phone
• monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment
• cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes
• maintain high data quality in systems and contribute to continuous improvement through process adherence and training

Skills

Customer service

Sales support

Order management

CRM systems

English communication

Education

Bachelor’s degree or higher in chemistry/technical fields

Tools

CRM software

ERP systems

Job description

• be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality,
• maintain daily communication with customers, suppliers, and international teams via email and phone,
• monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment,
• cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes,
• maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

OPPORTUNITY

• be a key support for the Sales Team by managing customer orders end‑to‑end, ensuring accuracy, timeliness, and high service quality,
• maintain daily communication with customers, suppliers, and international teams via email and phone,
• monitor order status, handle exceptions, and proactively resolve issues to ensure smooth order fulfilment,
• cooperate closely with Logistics, Finance, and Accounting Teams to ensure correct documentation and efficient processes,
• maintain high data quality in systems and contribute to continuous improvement through process adherence and training.

BACKGROUND

• Bachelor’s degree or higher; graduates of chemistry‑related or technical fields are welcome,
• experience in customer service, sales support, or order management in a B2B environment,
• confidence in working with digital tools and order management / CRM systems,
• strong organisational skills, accuracy, and a structured approach to daily tasks,
• positive attitude, strong interpersonal skills, and ability to collaborate effectively within a team,
• communicative level of English enabling daily cooperation with international stakeholders

OFFER

• work in an international, friendly organisation with a stable market position and collaborative culture,
• structured onboarding and opportunities for development through technical, commercial, and personal trainings,
• possibility to improve English skills through English classes,
• flexible working hours and hybrid model after the trial period (2 days HO/ 3 days office)
• full work tools (laptop, phone) and an attractive benefits package including private medical care, Multisport, and holiday allowance.