Front Desk Supervisor: Lead Guest Services & Operations

Hilton; Warszawa; On-site; PLN 68,000 - 82,000; Full time

Job summary

Hilton Warszawa is seeking a Front Office Supervisor to oversee daily front office operations, ensuring smooth check-ins, check-outs and top-level guest service. You will lead the front desk team, create schedules, provide coaching and on-the-spot feedback, and handle guest inquiries.

You’ll monitor lobby flow and drive service excellence on every shift, including special projects and initiatives. This role requires a genuine hospitality mindset, strong communication, and a collaborative

Qualifications

• Experience leading front office teams in a hospitality setting.
• Proven ability to manage guest inquiries and issues effectively.
• Strong communication and leadership skills with a guest-focused mindset.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Skills

Team leadership

Front office operations

Guest service excellence

Communication

Training & coaching

Job description

Hilton Warszawa is seeking a Front Office Supervisor to oversee daily front office operations, ensuring smooth check-ins, check-outs and top-level guest service. You will lead the front desk team, create schedules, provide coaching and on-the-spot feedback, and handle guest inquiries.

You’ll monitor lobby flow and drive service excellence on every shift, including special projects and initiatives. This role requires a genuine hospitality mindset, strong communication, and a collaborative