Front Office Supervisor: Lead Guest Experience & Team

Hilton; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Hilton is seeking a Front Office Supervisor to lead daily front office operations, ensuring smooth check-ins and check-outs and delivering memorable guest experiences. You’ll supervise the team, craft schedules, and coach staff while resolving guest inquiries and managing lobby flow with speed and professionalism.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and urgency, contributing to Hilton’s award-winning workplace culture and global service standards.

Qualifications

• Experience in front desk or guest-facing roles preferred.
• Proven ability to supervise a team and coordinate tasks.
• Strong communication and conflict-resolution skills.

Responsibilities

• Supervise front office team and ensure smooth check-ins/outs and guest delivery.
• Create schedules, assign tasks, and provide coaching and feedback.
• Handle escalated guest inquiries and issues with professionalism.
• Monitor lobby flow and adjust coverage to maintain service efficiency.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Hilton is seeking a Front Office Supervisor to lead daily front office operations, ensuring smooth check-ins and check-outs and delivering memorable guest experiences. You’ll supervise the team, craft schedules, and coach staff while resolving guest inquiries and managing lobby flow with speed and professionalism.

The role emphasizes hospitality, integrity, leadership, teamwork, ownership, and urgency, contributing to Hilton’s award-winning workplace culture and global service standards.