Guest Reservations Team Lead

Hilton; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Hilton in Poland is seeking a Reservations Supervisor to oversee daily reservations operations and lead a dedicated team of agents who deliver memorable experiences for our guests. You will ensure accurate handling of individual and group bookings, manage inventory and block assignments, and support contracts and occupancy targets while contributing to hotel revenue goals.

Join a hospitality leader where integrity, teamwork and ownership drive exceptional service and career growth across our

Qualifications

• Experience in reservations operations and team leadership.
• Strong communication and attention to detail.
• Ability to manage group reservations and reporting requirements.

Responsibilities

• Supervise daily reservations operations to support guest satisfaction and hotel revenue goals.
• Lead the reservations team with training, coaching, and quality checks.
• Manage group blocks, inventory, and contract alignment with occupancy targets.
• Support group reservation execution including rooming lists and billing, ensure data integrity.

Skills

Reservations operations

Team leadership

Reporting

Job description

Hilton in Poland is seeking a Reservations Supervisor to oversee daily reservations operations and lead a dedicated team of agents who deliver memorable experiences for our guests. You will ensure accurate handling of individual and group bookings, manage inventory and block assignments, and support contracts and occupancy targets while contributing to hotel revenue goals.

Join a hospitality leader where integrity, teamwork and ownership drive exceptional service and career growth across our