Guest Experience Supervisor: Front Desk Leader

Sheraton Hotels & Resorts; Kraków; On-site; PLN 30,000 - 54,000; Full time

Job summary

Sheraton Hotels & Resorts in Krakow is hiring for a Full Time Front Desk/Guest Services role. The position handles guest check-ins, payments, room assignments, and guest inquiries, with emphasis on accurate account setup and security of payments.

Polish language at B2 level is required, and supervisory experience is preferred for coaching peers. We seek a team player who can balance cash handling, reservations, and guest requests while maintaining high service standards and adherence to Marriott

Qualifications

• High school diploma or GED equivalent.
• At least 1 year of related work experience.
• At least 1 year of supervisory experience.

Responsibilities

• Process guest check-ins and verify identity, payment method, and assign rooms.
• Prepare accurate guest accounts and enter Marriott Rewards information.
• Ensure rates match market codes; document exceptions and secure payment before key issuance.
• Balance cash, drop receipts, and complete cashier reports.
• Maintain confidentiality of proprietary information and follow company policies.
• Support management in training, mentoring, and coaching team members.

Education

High school diploma or GED equivalent

Job description

Sheraton Hotels & Resorts in Krakow is hiring for a Full Time Front Desk/Guest Services role. The position handles guest check-ins, payments, room assignments, and guest inquiries, with emphasis on accurate account setup and security of payments.

Polish language at B2 level is required, and supervisory experience is preferred for coaching peers. We seek a team player who can balance cash handling, reservations, and guest requests while maintaining high service standards and adherence to Marriott