F&B Operations Supervisor: Lead Service & Quality

Hilton; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Hilton in Poland is seeking an F&B Supervisor to oversee daily restaurant operations, ensuring service quality and guest satisfaction. You will lead shift briefings, supervise staff, maintain sanitation, and manage inventory and reservations, while enforcing safety standards and hotel policies.

Qualified candidates possess 0–3 years of supervisory experience and certifications in ServeSafe and food handling, with strong English and additional language skills.

Qualifications

• Demonstrated leadership to run shift briefings and guide staff.
• Strong customer service focus to handle guest concerns.
• Understanding of service flow, cost controls, and cleanliness standards.

Responsibilities

• Monitor service quality by observing customers and addressing complaints promptly.
• Forecast staff needs based on forecasted guest volume; schedule and direct staff accordingly.
• Enforce food safety, grooming, and appearance standards.
• Conduct internal audits; inspect facilities and equipment for cleanliness and safety.
• Maintain positive relationships with vendors, guests and team members.
• Hire, train, supervise, and discipline restaurant staff; run pre-shift meetings.
• Monitor food preparation quality, temperatures, and presentation.
• Oversee stock storage and rotation per sanitation guidelines.
• Manage reservations and ensure guests are assisted.
• Ensure Agilysys system is functioning and monitor F&B sales.
• Periodically inventory equipment.

Skills

Leadership

Customer Service

Operational Awareness

Education

Secondary Vocational Education (EPI) or equivalent

ServeSafe Certification

Food Handlers Health Certificate

Job description

Hilton in Poland is seeking an F&B Supervisor to oversee daily restaurant operations, ensuring service quality and guest satisfaction. You will lead shift briefings, supervise staff, maintain sanitation, and manage inventory and reservations, while enforcing safety standards and hotel policies.

Qualified candidates possess 0–3 years of supervisory experience and certifications in ServeSafe and food handling, with strong English and additional language skills.