Receptionist

Hilton; Warszawa; On-site; PLN 42,000 - 54,000; Full time

Job summary

Hilton Warsaw City Centre is seeking a friendly Guest Services Associate to warmly welcome guests, assist with check-in/check-out and answer questions with a smile. Training will be provided to build a professional ambassador for our Hampton by Hilton brand.

You’ll collaborate with hotel departments to ensure smooth operations, promote Hilton Honors, and deliver memorable stays for every guest in a fast-paced, guest-centered environment.

Qualifications

• Advanced proficiency in Polish and a very good command of English.
• Good knowledge of MS Office.
• A people-oriented attitude and excellent communication skills.
• Flexibility, availability and a positive attitude.
• Previous experience is welcome, but if you don’t have any — we’ll teach you everything you need to know.

Responsibilities

• Welcoming and assisting guests to the highest standard — you’ll be their first and last point of contact with the hotel
• Ensuring smooth and efficient check-in and check-out
• Handling day-to-day requests and answering guests’ questions with a smile
• Taking and managing reservations
• Actively promoting the Hilton Honors loyalty programme — because every loyal guest is a success for us
• Working closely with other hotel departments to create a well-coordinated and effective team

Skills

Polish language proficiency

English language proficiency

Communication skills

People-oriented attitude

Tools

MS Office

Job description

• Job Category Guest Services, Operations, and Front Office
• Posting Date 09/18/2026, 01:27 PM
• Job Schedule Full time
• Locations Hampton by Hilton Warsaw City Centre (On-site)

Who are you?

You’re an open, friendly and communicative person who is ready to welcome our guests with a smile and professionalism. Whether you have previous experience or not, don’t worry — we’ll teach you everything you need to know to become a true ambassador for Hampton by Hilton.

What will your responsibilities include?

• Welcoming and assisting guests to the highest standard — you’ll be their first and last point of contact with the hotel
• Ensuring smooth and efficient check-in and check-out
• Handling day-to-day requests and answering guests’ questions with a smile
• Taking and managing reservations
• Actively promoting the Hilton Honors loyalty programme — because every loyal guest is a success for us
• Working closely with other hotel departments to create a well-coordinated and effective team

What are we looking for?

• Advanced proficiency in Polish and a very good command of English
• Good knowledge of MS Office
• A people-oriented attitude and excellent communication skills
• Flexibility, availability and a positive attitude
• Previous experience is welcome, but if you don’t have any — don’t worry! We’ll teach you everything you need to know.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.