Guest Experience Specialist (Front Desk)

Hilton; Warszawa; On-site; PLN 56,000 - 67,000; Full time

Job summary

Hilton in Poland is looking for a Guest Service Agent to join our Hotels team. You’ll manage check-in/check-out with warmth, handle payments, and share local knowledge to help guests. Your friendly approach helps create memorable stays in a fast-paced hospitality environment.

As part of our Guest Services team, you’ll upsell hotel amenities, respond to guest requests with prompt care, and contribute to a smooth, welcoming arrival and departure experience for every guest at Hilton.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

Job description

Hilton in Poland is looking for a Guest Service Agent to join our Hotels team. You’ll manage check-in/check-out with warmth, handle payments, and share local knowledge to help guests. Your friendly approach helps create memorable stays in a fast-paced hospitality environment.

As part of our Guest Services team, you’ll upsell hotel amenities, respond to guest requests with prompt care, and contribute to a smooth, welcoming arrival and departure experience for every guest at Hilton.