French-Speaking Advanced Order Management Specialist

Kimberly-Clark Corporation; Kraków; Hybrid; PLN 60,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

Yearly bonus

Medical/dental/vision coverage

Employee referral program

Holiday allowance

Flexible leave

Job summary

Arbex in Kraków is seeking a Customer Service & Order Management Advanced Specialist (French speaker) to own end-to-end order-to-delivery processes for a dedicated portfolio of customers in Western Europe. You will deliver high-quality service while coordinating with internal teams to ensure accurate data and timely delivery.

The role requires fluency in English and French, experience in order management or customer service, and a Master’s degree.

Qualifications

• Fluent English and French with excellent communication and interpersonal skills.
• Experience or interest in Order Management, Customer Service, Order-to-Cash, Supply Chain, or FMCG environments.
• Master’s degree (completed or currently in progress).
• Strong proficiency in MS Office and time management under pressure.

Responsibilities

• Manage the full order-to-delivery process for assigned customers in SAP R/3, including entry, validation, stock checks, delivery coordination, and issue resolution.
• Serve as the main contact for customers, answering inquiries and resolving delivery or order-related issues promptly.
• Collaborate with Sales, Logistics, Demand Planning, Finance and others to ensure smooth order execution and alignment across the supply chain.
• Identify cross-selling and upselling opportunities through promotions and new product offerings to drive revenue growth.
• Oversee customer claims and disputes end-to-end, including investigation and documentation.

Skills

English fluency

French fluency

MS Office

Education

Master's degree

Tools

SAP R/3

Salesforce

Qualtrics

Job description

Arbex in Kraków is seeking a Customer Service & Order Management Advanced Specialist (French speaker) to own end-to-end order-to-delivery processes for a dedicated portfolio of customers in Western Europe. You will deliver high-quality service while coordinating with internal teams to ensure accurate data and timely delivery.

The role requires fluency in English and French, experience in order management or customer service, and a Master’s degree.