European Customer Service & Logistics Specialist - French

Ecowater EMEA Sp.Z.O.O

Polska

Hybrid

PLN 90,000 - 120,000

Full time

14 days+

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Job summary

Ecowater EMEA Sp.Z.O.O is seeking a Customer Service & Logistics Specialist to support the French market across Europe. You will manage order fulfillment in ERP, maintain master data, coordinate shipments, and handle returns, while driving process improvements and customer satisfaction.

The role requires multilang skills (FR, EN, PL at B2+), 2+ years in customer service/logistics, ERP experience, and strong organization.

Qualifications

French language proficiency at B2 level or higher.
English language proficiency at B2 level or higher.
Polish language proficiency at B2 level or higher.
Minimum 2 years of experience in customer service, logistics, order management, or a similar role.
Secondary or higher education (preferably in logistics, administration, business, or a related field).
Experience working with ERP systems and good knowledge of Microsoft Office applications.
Strong organizational skills, ability to prioritize tasks, and attention to detail.
Customer-oriented mindset and ability to build effective business relationships.
Team player with proven collaboration skills in an international environment.
Self-motivated, responsible, and proactive approach to work.
Nice to Have Knowledge of Italian language.
Experience in international logistics and export processes.

Responsibilities

Manage the complete order fulfillment process in the ERP system, from order entry and confirmation through invoicing and delivery tracking.
Maintain customer master data and ensure the accuracy and completeness of documentation.
Coordinate domestic and international shipments and work closely with carriers and logistics service providers.
Handle returns and customer claims, ensuring proper documentation and timely communication.
Prepare shipping and export documentation, including certificates of origin, proforma invoices, and customs documents.
Monitor key performance indicators such as OTIF and Customer Satisfaction, prepare reports, and support shipment planning activities.
Collaborate closely with Operations and Finance teams to ensure excellent customer service and on-time deliveries.
Ensure compliance with internal quality standards and procedures, including ISO 9001 requirements.