Field Application Engineer

Septentrio; Kraków; On-site; PLN 120,000 - 170,000; Full time

Job summary

Septentrio is seeking a Field Application Engineer for our Krakow office. You will be the primary technical contact for customers, integrators and partners in Eastern Europe, helping evaluate, integrate, and deploy Septentrio GNSS, INS, and timing solutions.

You will drive pre-sales technical support, collaborate with the Regional Sales Manager, support OEM integrations, and guide design-in activities while translating complex technologies into practical guidance.

Qualifications

• Experience in a customer-facing, technical role.
• Strong communication and problem-solving skills.
• Hands-on experience with electronics, robotics and UAV integrations is a plus.
• Knowledge of positioning, navigation, and timing (PNT) solutions or related technologies is considered an advantage.
• Knowledge in defense and construction markets is an advantage.
• Fluent in English and Ukrainian; Russian is an advantage.
• Willingness to travel regularly within Eastern Europe (up to 25–30%).

Responsibilities

• Drive all interactions with customers together with the Regional Sales Manager (RSM). You own the technical part of the agenda while the RSM handles the commercial side.
• Focus with the RSM on converting and supporting business opportunities, OEM integrations, and design-in activities while identifying technical risks early and driving successful customer outcomes.
• Guide customers through product evaluations, proof-of-concept activities, system-design and integration projects, helping them identify and implement the most suitable Septentrio solution.
• Understand customer objectives, technical constraints and application requirements, translating complex technologies into practical guidance and recommendations.
• Support customers’ performance testing, validation activities and system optimization, ensuring customers deploy and maximize value of Septentrio solutions.
• Take ownership of customer-reported technical issues and drive them toward resolution with transparent communication.
• Reproduce and troubleshoot issues, coordinate escalations, and communicate progress clearly.
• Provide product training and technical guidance to customers and channel partners.
• Build long-term trusted technical relationships with key accounts across the region.

Skills

Customer-facing role

Communication skills

Problem solving

Electronics experience

Robotics

UAV integrations

PNT knowledge

Travel flexibility

Education

Bachelor or Master in Engineering/Geomatics/Electronics/Physics

Job description

For our office in Krakow (Poland), we are looking for highly qualified and motivated professionals like you.

We need you for the position of Field Application Engineer

The Job

As a Field Application Engineer, you are the primary technical point of contact for customers, integrators and partners in Eastern European region, including Ukraine. Working closely with Regional Sales Managers, you help customers evaluate, integrate, and successfully deploy Septentrio GNSS, INS, and timing solutions.

Your Mission

Pre-Sales Technical Support

• Drive all interactions with customers together with the Regional Sales Manager (RSM). You own the technical part of the agenda while the RSM handles the commercial side.
• Focus, with the RSM, on converting and support business opportunities, OEM integrations, and design-in activities while identifying technical risks early and driving successful customer outcomes.
• Guide customers through product evaluations, proof-of-concept activities, system-design and integration projects, helping them identify and implement the most suitable Septentrio solution for their application.
• Understand customer objectives, technical constraints and application requirements, translating complex technologies and concepts into practical guidance and recommendations.
• Support customers’ performance testing, validation activities and system optimization, ensuring customers successfully deploy and maximize the value of Septentrio positioning and navigation solutions.

Technical Support & Customer Success

• Take ownership of customer-reported technical issues and drive them toward resolution with transparent communication
• Reproduce and troubleshoot issues, coordinate escalations, and communicate progress clearly.
• Provide product training and technical guidance to customers and channel partners.
• Build long-term trusted technical relationships with key accounts across the region.

Internal collaboration and Market feedback

• Collaborate closely with Sales, the Customer Success Team and the product team, to ensure customer requirements, technical challenges, and market opportunities are effectively translated into successful customer outcomes and future product improvements.
• Act as a key contributor within the global FAE organization by sharing customer insights, application knowledge, and best practices, while continuously developing your own expertise through hands-on activities, training, and collaboration with internal specialists.
• Contribute to the global FAE community by sharing customer insights, application knowledge and best practices; creating technical documentation and capturing lessons learned; and continuously developing your expertise through hands-on activities, training and collaboration with internal specialists.

Your Qualifications

• Bachelor or Master’s degree in Engineering, Geomatics, Electronics, Physics, or a related technical discipline.
• Experience in a customer-facing, technical role.
• Strong communication and problem-solving skills, with a proactive approach to technical customer communication.
• Hands-on experience with electronics, robotics and UAV integrations is a plus
• Knowledge of positioning, navigation, and timing (PNT) solutions or related technologies is considered an advantage.
• Knowledge in defense and construction markets is an advantage.
• Fluent in English and Ukrainian. Russian is an advantage.
• Flexible when it comes to regularly travel within Eastern Europe. (Typical: Up-to 25-30% travel).

Our Offer

In exchange for your talent, we offer a very competitive compensation package in a top-notch high-tech, international working environment. At Septentrio you'll have room to grow, both personally and professionally. Our on-boarding plan is legendary, our homework policy family-friendly.