Technical Support Engineer

Cross Border Talents; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Cross Border Talents is seeking a qualified professional to join a global technology client in Poland, focusing on onboarding partners for hardware and software products, and delivering hands-on technical training and support. The role requires close collaboration with resellers and customers to ensure successful product updates and issue resolution.

The ideal candidate will have a degree in engineering, 3+ years of experience in customer service, technical support or training in agriculture

Qualifications

• Bachelor's degree in engineering with focus on precision industries.
• 3+ years in customer service, technical support or training in agriculture machinery or GIS.
• Fluent Polish and professional English (written and spoken).
• Strong problem-solving and analytical abilities.
• Excellent presentation and training delivery skills.
• Comfort with learning new computer applications.

Responsibilities

• Onboard new partners from hardware and software perspectives.
• Provide timely technical support and training via email, phone, web conference and in person.
• Develop and manage relationships with resellers and clients for updates and technical requests.
• Perform problem analysis, testing, troubleshooting, and identify bugs or enhancements.
• Support sales functions as a technical expert for precision agriculture.
• Develop and update training materials.

Skills

Polish language

English language

Problem solving

Analytical skills

Presentation skills

Public speaking

Learning new software

Education

Bachelor's degree in engineering

Job description

About the Company

Our client is a global technology company headquartered in China, specializing in high-precision positioning, navigation, surveying, mapping, and automation solutions.

With a strong international presence, the company provides advanced technologies and solutions across industries including geospatial, construction, agriculture, autonomous systems, robotics, and industrial applications.

With a large global team and operations across multiple international markets, the company is continuing to expand and is looking for talented professionals to join its growing international organization.

Responsibilities:

• Ensure the successful onboarding of new partners from both a hardware and software perspective.
• Provide timely technical support and training on product needs and issues via email, phone, web conference and in person.
• Develop and manage the relationship with resellers and clients, being responsible for their product updates and technical requests.
• Perform problem analysis to resolve product related issues including follow-up, testing, troubleshooting and identifying bugs and possible enhancements.
• Support sales functions as a technical expert/consultant for precision agriculture.
• Develop and update training materials.

Requirements:

• Bachelor's degree in engineering, preferably in precision industries (digital construction, building construction).
• Minimum of 3 years of effective experience in customer service/technical support or technical training in agriculture machinery, positioning/navigation, LiDAR mapping, unmanned surveying, construction engineering, GIS, land surveying.
• Fluency in Polish and professional level of English – written and oral – are mandatory.
• Possess strong problem-solving skills and excellent analytical skills.
• Presentation and public speaking skills, including training and technical demonstrations.
• Comfort with learning new computer applications.