Vacancy | Commercial Account Manager – Ukraine | Poland

Septentrio; Kraków; On-site; PLN 140,000 - 230,000; Full time

Job summary

Septentrio in Kraków, Poland, seeks a Commercial Account Manager for Ukraine to support strategic accounts and maintain robust pipeline coverage. You will work with the Regional Sales Manager and cross‑functionally with technical, operations, and finance teams from opportunity capture through delivery.

You’ll coordinate customer requirements, pricing discussions and order follow‑up, while ensuring compliance and timely escalation of blockers. Travel to client sites will be required.

Qualifications

• Bachelor’s or Master’s degree in Engineering, Business or a related field.
• At least 5 years of experience in B2B sales, key-account management or commercial project coordination in a technically oriented environment.
• Experience with CRM‑based forecasting, commercial agreements and order follow‑up is highly valued.

Responsibilities

• Co-manage relationships with assigned Ukraine-related customers, maintaining regular contact and providing backup coverage for the Regional Sales Manager.
• Understand customer requirements, priorities and timelines, and support customer meetings and business reviews.
• Identify growth, cross-selling and upselling opportunities within assigned accounts.
• Capture and progress opportunities in Salesforce, maintaining accurate pipeline information, forecasts and follow-up actions.
• Support pricing discussions, quotations, commercial agreements and order conversion within the agreed mandate.
• Coordinate commercial activities across internal teams, ensuring customer requirements are followed through to delivery and potential blockers are escalated promptly.
• Coordinate with technical support, operations, supply chain, finance and export-control stakeholders to support customer activities.
• Help collect end-use and end-user information, ensuring compliance-related matters are referred to the responsible specialists.

Skills

Commercial judgment

Customer focus

Negotiation

Relationship building

English fluency

Ukrainian

Russian

Team collaboration

Prioritization

Travel willingness

Education

Bachelor’s or Master’s in Engineering or Business

Tools

Salesforce

CRM systems

Job description

The Job

As Commercial Account Manager – Ukraine, you are part of Septentrio’s Eastern Europe Sales Hub in Krakow, Poland, supporting the commercial activities of strategic Ukraine-related accounts. Working alongside the Regional Sales Manager, you help ensure responsive customer communication, reliable pipeline management and continuity of account coverage.

You coordinate customer requirements, commercial follow-up and internal activities, working closely with technical, operational, supply-chain and finance teams from opportunity capture through delivery.

Your Mission

Customer & Account Management

• Co-manage relationships with assigned Ukraine-related customers, maintaining regular contact and providing backup coverage for the Regional Sales Manager.
• Understand customer requirements, priorities and timelines, and support customer meetings and business reviews.
• Identify growth, cross-selling and upselling opportunities within assigned accounts.

Opportunity & Commercial Management

• Capture and progress opportunities in Salesforce, maintaining accurate pipeline information, forecasts and follow-up actions.
• Support pricing discussions, quotations, commercial agreements and order conversion within the agreed mandate.
• Coordinate commercial activities across internal teams, ensuring customer requirements are followed through to delivery and potential blockers are escalated promptly.

Cross-functional Coordination & Compliance

• Coordinate with technical support, operations, supply chain, finance and export-control stakeholders to support customer activities.
• Help collect end-use and end-user information, ensuring compliance-related matters are referred to the responsible specialists.

Your Qualifications

Experience & Background

• Bachelor’s or Master’s degree in Engineering, Business or a related field.
• At least 5 years of experience in B2B sales, key-account management or commercial project coordination in a technically oriented environment.
• Proven ability to manage complex customer accounts involving high-value opportunities, changing requirements and multiple stakeholders.
• Experience with PNT, GNSS, inertial navigation or comparable technologies is highly preferred.
• Background in defense, aerospace, robotics, autonomy or other mission‑critical industrial markets is a strong advantage.
• Experience with CRM‑based forecasting, commercial agreements and order follow‑up is highly valued.

Skills & Competencies

• Strong commercial judgment, customer focus and follow‑through.
• Excellent communication, negotiation and relationship‑building skills.
• High level of personal integrity and ethical judgment, with the ability to uphold company values and compliance standards even in challenging business environments.
• Highly structured and able to manage multiple priorities in a fast‑moving environment.
• Collaborative, with the ability to work effectively across commercial, technical and operational teams.
• Fluent in English, Ukrainian and Russian. Knowledge of additional languages, particularly Polish, is an advantage.
• Based in Poland and willing to travel regularly for customer visits and internal coordination.
• Willingness to work periodically from Septentrio’s headquarters in Leuven, Belgium.

Our Offer

In exchange for your talent, we offer a very competitive compensation package in a top‑notch high‑tech, international working environment. At Septentrio you'll have room to grow, both personally and professionally. Our on‑boarding plan is legendary, our homework policy family‑friendly.