European Forestry Software Support Specialist | Remote

Trimble; Kraków, Polska; Remote; PLN 120,000 - 180,000; Full time

Job summary

Trimble is seeking a Customer Support Specialist to serve European users of forestry software from Cracow or remote Poland. You will be the frontline, handling inquiries, diagnosing issues, and guiding customers toward solutions.

The role emphasizes clear communication, collaboration with product teams, and adherence to SLAs. Nordic language skills and IT background help you translate technical concepts into user-friendly guidance.

Qualifications

• Proven experience in a customer-facing support or helpdesk role.
• Excellent written and spoken English; Nordic language skills preferred.
• Ability to translate technical details into clear user guidance.
• Familiarity with ITIL-based ticketing systems like Salesforce or Jira.
• Background in IT, software development, or related technical field.

Responsibilities

• Provide phone and email support to European customers within SLAs.
• Diagnose and troubleshoot desktop and web software issues.
• Triage and escalate complex incidents with proper documentation.
• Create knowledge-base articles and share feedback with product teams.
• Collaborate with cross-functional teams to improve user experience.

Skills

English proficiency

Nordic language

Customer-facing support

Clear communication

ITIL ticketing (Salesforce/Jira)

Education

IT/software development background

Tools

Salesforce

Jira

Job description

Trimble is seeking a Customer Support Specialist to serve European users of forestry software from Cracow or remote Poland. You will be the frontline, handling inquiries, diagnosing issues, and guiding customers toward solutions.

The role emphasizes clear communication, collaboration with product teams, and adherence to SLAs. Nordic language skills and IT background help you translate technical concepts into user-friendly guidance.