Customer Support Specialist with German – CAFM SaaS platform

TechTree; Kraków; Hybrid; PLN 93.000 - 125.000; Vollzeit

Zusammenfassung

TechTree is recruiting a Customer Support Specialist with German for a leading facility management platform. The role is based in Kraków or Warsaw with hybrid work arrangement.

You will provide 1st and 2nd level support in German and English, guide customers through migration to the new platform, and collaborate with Product & Dev to resolve issues and create knowledge base content.

Qualifikationen

• Fluent German and English (spoken & written) – mandatory.
• Experience in application support, IT support or a similar role.
• Strong analytical, problem-solving and communication skills.
• Confidence running trainings or webinars is a big plus.
• Bonus: Intercom, Zoho or Jira; databases/APIs basics; FM or SaaS background.

Aufgaben

• Support users via email, phone and tickets, and troubleshoot issues to the root cause.
• Work with Product & Development to fix recurring problems for good.
• Create and maintain documentation, user guides and knowledge base articles.
• Run trainings, webinars and onboarding to guide customers through the platform migration.

Kenntnisse

German language

English language

Analytical skills

Problem solving

Communication skills

Training

Jira

Intercom

Zoho

Tools

APIs basics

Databases basics

Jobbeschreibung

This is a role that TechTree is recruiting for on behalf of one of our clients.

TechTree is an AI-driven recruitment platform working with high-growth companies.

When you apply, our AI Agent matches you not just to this role, but to other relevant opportunities across our network, so one application can unlock multiple roles.

Customer Support Specialist with German — the bridge between users and product on a leading facility management platform. Kraków or Warsaw, hybrid.

Our client is a fast-scaling European CAFM platform powering operations for 250M+ m² of real estate and 500,000+ professionals across 35+ countries, backed by a leading growth equity investor.

You’ll provide 1st and 2nd level application support in German and English, and play a key role in guiding customers through a migration to the new platform.

What You’ll Do

• Support users via email, phone and tickets, and troubleshoot issues to the root cause
• Work with Product & Development to fix recurring problems for good
• Create and maintain documentation, user guides and knowledge base articles
• Run trainings, webinars and onboarding to guide customers through the platform migration

What We’re Looking For

• Fluent German and English (spoken & written) — mandatory
• Experience in application support, IT support or a similar role
• Strong analytical, problem-solving and communication skills
• Confidence running trainings or webinars is a big plus
• Bonus: Intercom, Zoho or Jira; databases/APIs basics; FM or SaaS background

8,300–11,200 PLN gross (employment contract) or 10,000–13,500 PLN net (B2B). Hybrid, 2–3 office days per week in Kraków or Warsaw.

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