German-Speaking SaaS Support Specialist

Optro; Polska; Hybrid; PLN 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Monthly home office allowance

Bonus program

Annual leave and holidays

Employee resource groups

Team get-togethers

Zusammenfassung

Optro is hiring a German bilingual Customer Support Specialist in Poland (Warsaw/Krakow) to help clients resolve technical issues and navigate our AI-powered GRC platform. You will act as a product expert, using live chat, email, and video sessions to ensure an exceptional customer experience.

You should have 3+ years in SaaS/Tier 1 support, C1 German and English, and be based in Poland. The role follows EMEA hours (9 AM–6 PM BST) and offers opportunities to influence product improvements

Qualifikationen

• 3+ years SaaS/Tech Tier 1 Customer Support experience (MUST).
• C1 Advanced German & English proficiency (MUST).
• Residence in Poland (Warsaw/Krakow) (MUST).
• Experience with helpdesk ticketing systems (Zendesk) (NICE TO HAVE).

Aufgaben

• Resolve client issues via email, chat, and video sessions.
• Act as product expert and guide customers on features.
• Collaborate with engineering/product teams for feedback and fixes.
• Draft responses using AI tools and knowledge bases.
• Identify trends and propose improvements to enhance user experience.

Kenntnisse

Problem-solving

Technical support

Communications

German language (C1)

English language (C1)

SaaS support

Team collaboration

Ausbildung

Bachelor's degree or equivalent

Tools

Zendesk

Jobbeschreibung

Optro is hiring a German bilingual Customer Support Specialist in Poland (Warsaw/Krakow) to help clients resolve technical issues and navigate our AI-powered GRC platform. You will act as a product expert, using live chat, email, and video sessions to ensure an exceptional customer experience.

You should have 3+ years in SaaS/Tier 1 support, C1 German and English, and be based in Poland. The role follows EMEA hours (9 AM–6 PM BST) and offers opportunities to influence product improvements