European Forestry Support Specialist - Remote

Trimble Inc.

Kraków

Remote

PLN 60,000 - 95,000

Full time

5 hours ago

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Job summary

Trimble Inc. is looking for a Customer Support Specialist to act as the frontline champion for our forestry software across Europe.

You will engage with European users through phone, email, and ticketing portals, triaging requests and delivering clear, user-friendly guidance while feeding back valuable insights to product teams. Ideal candidates have strong English proficiency, a Nordic language, and a background in IT or software support.

Qualifications

Professional working proficiency in written and spoken English and a Nordic language.
Proven track record in a customer-facing support or helpdesk environment.
Strong communication skills with the ability to translate technical concepts into plain language.

Responsibilities

Engage directly with users across Europe by providing both responsive phone assistance and written support via email and ticketing portal.
Serve as the primary point of contact for European clients, managing, prioritizing, and triaging support requests within key SLAs.
Perform initial diagnostics and methodically troubleshoot desktop and web-based software issues from symptom to resolution.
Escalate complex technical challenges with comprehensive documentation to ensure seamless cross-team collaboration.
Empower users by producing clear knowledge-base documentation and sharing client feedback with product teams.