Customer Support Specialist

Trimble; Kraków, Polska; Remote; PLN 120,000 - 180,000; Full time

Job summary

Trimble is seeking a Customer Support Specialist to serve European users of forestry software from Cracow or remote Poland. You will be the frontline, handling inquiries, diagnosing issues, and guiding customers toward solutions.

The role emphasizes clear communication, collaboration with product teams, and adherence to SLAs. Nordic language skills and IT background help you translate technical concepts into user-friendly guidance.

Qualifications

• Proven experience in a customer-facing support or helpdesk role.
• Excellent written and spoken English; Nordic language skills preferred.
• Ability to translate technical details into clear user guidance.
• Familiarity with ITIL-based ticketing systems like Salesforce or Jira.
• Background in IT, software development, or related technical field.

Responsibilities

• Provide phone and email support to European customers within SLAs.
• Diagnose and troubleshoot desktop and web software issues.
• Triage and escalate complex incidents with proper documentation.
• Create knowledge-base articles and share feedback with product teams.
• Collaborate with cross-functional teams to improve user experience.

Skills

English proficiency

Nordic language

Customer-facing support

Clear communication

ITIL ticketing (Salesforce/Jira)

Education

IT/software development background

Tools

Salesforce

Jira

Job description

Empower European Forestry Operations as a Customer Support Specialist! Are you ready to be the frontline champion for cutting-edge forestry software across Europe? Join Trimble to combine your language skills and technical curiosity, delivering exceptional support that keeps vital global operations running smoothly.

About Us

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. Trimble Forestry provides enterprise software solutions that transform the forest products supply chain. By connecting forest managers, wood procurement teams, and logistics providers, Trimble Forestry enables sustainable management, optimizes wood flows, and drives operational efficiency from the forest floor to the mill. Our innovative software solutions empower forestry professionals across the globe to manage resources responsibly and increase profitability. For more information, visit: forestry.trimble.com.

What Makes This Role Great

In this role, you will serve as the primary advocate for European customers, driving resolution for critical software incidents and directly shaping our user experience through continuous feedback and knowledge sharing.

Key Exciting Responsibilities

• Engage directly with users across Europe by providing both responsive phone assistance and written support via email and ticketing portal.
• Serve as the primary point of contact for European clients, managing, prioritizing, and triaging support requests within key SLAs.
• Perform initial diagnostics and methodically troubleshoot desktop and web-based software issues from symptom to resolution.
• Escalate complex technical challenges with comprehensive documentation to ensure seamless cross-team collaboration.
• Empower users by producing clear knowledge-base documentation and sharing client feedback with product teams.

Essential Skills & Experience

• Professional working proficiency in written and spoken English and a Nordic language.
• Proven track record in a customer-facing support or helpdesk environment.
• Strong communication skills with an ability to translate technical concepts into plain language.
• Bonus Points For Experience using ITIL-based ticketing systems such as Salesforce or Jira.
• Background or formal education in IT, software development, or a related technical field.
• Familiarity or interest in the forestry or logistics sector.

Logistics Location: Cracow, Poland or Remote (Poland)

Why You’ll Love Working With Us

At Trimble, we’re not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You’ll work on projects that truly matter: Our purpose-driven culture means you’ll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Join a Values-Driven Team

Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future. We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic.

We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble.

For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.