Customer Support Specialist

Trimble Inc.; Kraków; À distance; PLN 60 000 - 95 000; Plein temps

Résumé du poste

Trimble Inc. is looking for a Customer Support Specialist to act as the frontline champion for our forestry software across Europe.

You will engage with European users through phone, email, and ticketing portals, triaging requests and delivering clear, user-friendly guidance while feeding back valuable insights to product teams. Ideal candidates have strong English proficiency, a Nordic language, and a background in IT or software support.

Qualifications

• Professional working proficiency in written and spoken English and a Nordic language.
• Proven track record in a customer-facing support or helpdesk environment.
• Strong communication skills with the ability to translate technical concepts into plain language.

Responsabilités

• Engage directly with users across Europe by providing both responsive phone assistance and written support via email and ticketing portal.
• Serve as the primary point of contact for European clients, managing, prioritizing, and triaging support requests within key SLAs.
• Perform initial diagnostics and methodically troubleshoot desktop and web-based software issues from symptom to resolution.
• Escalate complex technical challenges with comprehensive documentation to ensure seamless cross-team collaboration.
• Empower users by producing clear knowledge-base documentation and sharing client feedback with product teams.

Connaissances

English

Nordic language

Customer support

Strong communication

Formation

IT/software background

Outils

Salesforce

Jira

Description du poste

Empower European Forestry Operations as a Customer Support Specialist!

Are you ready to be the frontline champion for cutting-edge forestry software across Europe? Join Trimble to combine your language skills and technical curiosity, delivering exceptional support that keeps vital global operations running smoothly.

About Us

Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability.

Trimble Forestry provides enterprise software solutions that transform the forest products supply chain. By connecting forest managers, wood procurement teams, and logistics providers, Trimble Forestry enables sustainable management, optimizes wood flows, and drives operational efficiency from the forest floor to the mill. Our innovative software solutions empower forestry professionals across the globe to manage resources responsibly and increase profitability. For more information, visit: forestry.trimble.com.

What Makes This Role Great: In this role, you will serve as the primary advocate for European customers, driving resolution for critical software incidents and directly shaping our user experience through continuous feedback and knowledge sharing.

Key Exciting Responsibilities

• Engage directly with users across Europe by providing both responsive phone assistance and written support via email and ticketing portal.
• Serve as the primary point of contact for European clients, managing, prioritizing, and triaging support requests within key SLAs.
• Perform initial diagnostics and methodically troubleshoot desktop and web-based software issues from symptom to resolution.
• Escalate complex technical challenges with comprehensive documentation to ensure seamless cross-team collaboration.
• Empower users by producing clear knowledge-base documentation and sharing client feedback with product teams.

Essential Skills & Experience

• Professional working proficiency in written and spoken English and a Nordic language.
• Proven track record in a customer-facing support or helpdesk environment.
• Strong communication skills with an ability to translate technical concepts into plain language.

Bonus Points For

• Experience using ITIL-based ticketing systems such as Salesforce or Jira.
• Background or formal education in IT, software development, or a related technical field.
• Familiarity or interest in the forestry or logistics sector.

Logistics Location: Cracow, Poland or Remote (Poland)

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"- we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

Candidate Privacy Notices by Country

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