English-Speaking Customer Experience Associate | Hybrid

IG Group; Kraków; Hybrid; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits

Life Insurance

Medical Insurance with Medicover

Birthday leave

Job summary

IG Group in Kraków is seeking a Customer Experience Associate to deliver digital-first support to global customers across products, markets and platforms. You will join a multinational, high-performing team and help maintain excellent service levels.

You’ll learn complex financial products and trading concepts, work in a hybrid setup with three days in the office, and contribute to a culture focused on growth and quality.

Qualifications

• Experience delivering customer support in a fast-paced environment.
• Excellent written and verbal communication in English.
• Ability to learn complex financial products and trading concepts.

Responsibilities

• Provide digital-first customer support across products, markets and platforms.
• Navigate multiple systems efficiently to resolve issues and answer queries.
• Maintain high productivity and quality standards while handling workload.
• De-escalate difficult situations calmly and professionally.
• Collaborate with a multinational team in a hybrid work model.

Skills

Customer support

English fluency

Digital platforms

Time management

Problem solving

Tools

CRM software

Job description

IG Group in Kraków is seeking a Customer Experience Associate to deliver digital-first support to global customers across products, markets and platforms. You will join a multinational, high-performing team and help maintain excellent service levels.

You’ll learn complex financial products and trading concepts, work in a hybrid setup with three days in the office, and contribute to a culture focused on growth and quality.