Italian-Speaking CX Associate | Hybrid, Digital-First Support

IG Europe GmbH; Kraków; On-site; PLN 81,000 - 97,000; Full time

Benefits offered by this job

Hybrid working

Home office equipment reimbursement

Annual bonus

Private medical cover

Multikafeteria system

Life insurance

LinkedIn Learning access

Well-being programs

Job summary

IG Europe GmbH is seeking a Customer Experience Associate (Italian) in Kraków to deliver digital-first support to a global client base. You will manage queries on our products, markets and platforms, collaborating with multinational teams to ensure exceptional customer journeys and timely resolutions.

The role emphasizes empathy, strong communication, and a proactive, data-driven mindset. A hybrid working model and engaging perks accompany this opportunity.

Qualifications

• Customer-focused and service oriented with a passion for help.
• Fluent in Italian and English, written and spoken.
• Strong communication and empathy in client interactions.
• Able to deescalate challenging situations professionally.
• Proactive problem solving with attention to details.
• Comfort with digital tools and platforms for support.

Responsibilities

• Deliver digital-first customer support via Intercom for queries.
• Maintain high productivity and quality targets with strong CSAT.
• Collaborate with local and global teams to ensure seamless journeys.
• Know when to elevate to senior team members for best outcomes.
• Aim for first-time resolution and own each interaction.
• Contribute to training materials and process improvements.

Skills

Customer service

Italian language

English language

Empathy

De-escalation

Communication

Problem solving

Job description

IG Europe GmbH is seeking a Customer Experience Associate (Italian) in Kraków to deliver digital-first support to a global client base. You will manage queries on our products, markets and platforms, collaborating with multinational teams to ensure exceptional customer journeys and timely resolutions.

The role emphasizes empathy, strong communication, and a proactive, data-driven mindset. A hybrid working model and engaging perks accompany this opportunity.