French-Speaking CX Associate — Digital Support

IG Europe GmbH; Kraków; Hybrid; PLN 81,000 - 97,000; Full time

Benefits offered by this job

Hybrid working

Home office equipment reimbursement

Performance related annual bonus

Private medical cover (Medicover)

Life insurance

Job summary

IG Europe GmbH is seeking a Customer Experience Associate (French) in Kraków to provide digital-first support to a global customer base. You will handle a range of queries on our products, markets and platforms, ensuring high-quality service and customer satisfaction.

The role requires fluency in English and French, a customer-centric mindset, and the ability to work in a hybrid environment with office days in Kraków. Starting compensation is competitive with final offers based on experience.

Qualifications

• Fluency in English & French (written and verbal).
• Strong customer service mindset with a focus on outcomes.
• Ability to resolve complex customer inquiries with empathy.

Responsibilities

• Deliver digital-first support via Intercom across a range of query types.
• Aim for 80%+ CSAT scores and high productivity.
• Collaborate with local and global team members to ensure seamless customer journeys.
• Escalate to senior team members when needed to achieve best outcomes.
• Contribute to training materials and process documentation.

Skills

Customer Focus

Fluent English & French

Problem Solving

Time Management

Digital Proficiency

Communication

Analytical Mindset

Tools

Intercom

Job description

IG Europe GmbH is seeking a Customer Experience Associate (French) in Kraków to provide digital-first support to a global customer base. You will handle a range of queries on our products, markets and platforms, ensuring high-quality service and customer satisfaction.

The role requires fluency in English and French, a customer-centric mindset, and the ability to work in a hybrid environment with office days in Kraków. Starting compensation is competitive with final offers based on experience.