Customer Experience Associate ( English)

IG Group; Kraków; Hybrid; PLN 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary and benefits

Life Insurance

Medical Insurance with Medicover

Birthday leave

Job summary

IG Group in Kraków is seeking a Customer Experience Associate to deliver digital-first support to global customers across products, markets and platforms. You will join a multinational, high-performing team and help maintain excellent service levels.

You’ll learn complex financial products and trading concepts, work in a hybrid setup with three days in the office, and contribute to a culture focused on growth and quality.

Qualifications

• Experience delivering customer support in a fast-paced environment.
• Excellent written and verbal communication in English.
• Ability to learn complex financial products and trading concepts.

Responsibilities

• Provide digital-first customer support across products, markets and platforms.
• Navigate multiple systems efficiently to resolve issues and answer queries.
• Maintain high productivity and quality standards while handling workload.
• De-escalate difficult situations calmly and professionally.
• Collaborate with a multinational team in a hybrid work model.

Skills

Customer support

English fluency

Digital platforms

Time management

Problem solving

Tools

CRM software

Job description

## Customer Experience Associate ( English)Apply: Kraków - Poland: Full time: Posted Today: R\\_17853**Job Title**Customer Experience Associate ( English)**Job Description****So, who are we?****IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.****The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.****Join us at IG – the future gets built here.****Your Team:**Compensation details will be shared by the recruiter during the first interview**.**Deliver exceptional customer service as part of IG Group's customer support team, providing digital -first support to global customer and handling a range of queries on our products, markets and platforms. Work within a multi-national, high - performing team to deliver a n excellent customer experience w high maintaining productivity and quality standards that exceed industry benchmarks.**What you’ll do:**Drive positive outcomes for customers in every interactionNavigate multiple digital platforms and systems with confidenceDeliver consistently excellent customer serviceCollaborate with your team while managing your own workload independentlyQuickly learn and apply complex financial products and trading conceptsDe-escalate difficult situations calmly and professionally**What You'll Need:**Self -motivated with high personal accountabilityResilient under pressure with strong time managementContinuous improvement mindsetStrong numerical aptitude and attention to detailAnalytical mindset with problem -solving orientationDemonstrated ability to handle complex, sensitive customer issuesStrong communication skills across digital and phone channelsProactive, collaborative and curiousExcellent problem-solving skillsFluency in English languageInterest in financial markets and trading (experience advantageous) **It really is more than a job. We think like a start-up, but we deliver like a FTSE 100 — so the bar is high, and we won't pretend otherwise. We work hybrid, which means three days in the office. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off... the list goes on.****The perks:**Competitive salary & benefits plan Life InsuranceMy Benefit PlatformMedical Insurance with Medicover1 additional day off to celebrate your Birthday 2 additional days off a year for voluntary work Share Plans for Employees Free lunch at the office (ones per week)Employee Assistance Program We work in hybrid working model **Number of openings**1