Global Customer Support Associate | Hybrid Work & Training

Capgemini; Kraków; Hybrid; PLN 45,000 - 65,000; Full time

Benefits offered by this job

Private medical care (Medicover)

Life insurance

NAIS benefit platform with 70+ options

Hybrid work model

Training tracks on NEXT platform

Buddy Programs

Job summary

Capgemini is seeking a customer service specialist to join our Kraków team, handling inquiries by phone and email in English and Portuguese, building relationships, and collaborating with global colleagues. This hybrid role offers a vibrant international atmosphere with growth opportunities.

You will work in an international contact center environment, focusing on delivering exceptional customer experiences and continual process improvement.

Qualifications

• Advanced level of English and Portuguese with excellent written and verbal communication, listening, and comprehension skills.
• Strong communication and customer service skills.
• Motivation to grow in an international contact center environment.
• Practical knowledge of Excel and other Microsoft Office tools.

Responsibilities

• Manage and resolve customer inquiries via phone and email.
• Troubleshoot issues and provide accurate, timely solutions.
• Build and maintain strong relationships with customers.
• Collaborate with internal teams to ensure efficient case resolution.
• Maintain clear and accurate records of customer interactions.
• Identify recurring issues and contribute to process improvements and knowledge base updates.

Skills

English

Portuguese

Customer service

Communication

Problem solving

Independent work

Excel

Microsoft Office

Tools

Excel

Microsoft Office

Job description

Capgemini is seeking a customer service specialist to join our Kraków team, handling inquiries by phone and email in English and Portuguese, building relationships, and collaborating with global colleagues. This hybrid role offers a vibrant international atmosphere with growth opportunities.

You will work in an international contact center environment, focusing on delivering exceptional customer experiences and continual process improvement.