Bilingual Customer Experience Associate (Chinese)

IG Group; Kraków; Hybrid; PLN 42,000 - 52,000; Full time

Benefits offered by this job

Hybrid working

Home office equipment reimbursement

Performance related annual bonus

Private medical cover for you and your

family/partner (Medicover)

Multikafeteria system

Life insurance

Employee-led LGBTQ+, Women’s, Black, &

Parents & Carers networks

Career-focused technical andLeadership

Well-being events and EAP

Summer picnic, New Year party and more

3 additional days off a year - for生日/志

Job summary

IG Group in Kraków is seeking a Customer Experience Associate (Chinese) to deliver digital-first customer support. You will handle queries on financial products and trading platforms within a multinational team, ensuring high-quality service and fast resolutions.

The role requires fluency in English and Chinese, strong communication, and a customer-centric approach. The company offers a hybrid work model with 3 office days and attractive perks.

Qualifications

• Proven track record in customer service excellence.
• Fluency in English and Chinese.
• Ability to understand complex financial products and trading concepts.

Responsibilities

• Deliver digital-first support via Intercom across product and platform queries.
• Maintain high productivity and quality targets with CSAT scores.
• Collaborate with local and global teams to ensure seamless customer journeys.

Skills

Customer service

Empathy

De-escalation

Time management

Communication

Analytical thinking

Financial products knowledge

Bilingual English/Chinese

Tools

Intercom

Job description

IG Group in Kraków is seeking a Customer Experience Associate (Chinese) to deliver digital-first customer support. You will handle queries on financial products and trading platforms within a multinational team, ensuring high-quality service and fast resolutions.

The role requires fluency in English and Chinese, strong communication, and a customer-centric approach. The company offers a hybrid work model with 3 office days and attractive perks.