German-speaking Customer Experience Specialist

IG Group; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Performance bonus

Private medical cover

Job summary

IG Group is seeking a Customer Experience Associate (German) in Kraków, Poland, to provide digital-first support to a global client base. You will handle a range of queries on our products, markets and platforms, ensuring high-quality customer journeys.

The role requires fluency in English and German, a customer-focused mindset, and the ability to resolve complex issues quickly. IG Group offers a hybrid work model with in-office and remote collaboration, plus opportunities for growth and

Qualifications

• Proven track record in delivering customer service excellence.
• Fluency in English and German (written and spoken).
• Ability to handle complex, sensitive customer issues with professionalism.

Responsibilities

• Deliver digital-first support via Intercom across product queries.
• Maintain high productivity with CSAT targets of 80%+.
• Collaborate with local and global teams to ensure seamless customer journeys.
• Escalate to senior team members when needed to achieve best outcomes.
• Own interactions from start to finish and contribute to process improvements.

Skills

Customer focus

Empathy

De-escalation

Communication

Problem solving

Job description

IG Group is seeking a Customer Experience Associate (German) in Kraków, Poland, to provide digital-first support to a global client base. You will handle a range of queries on our products, markets and platforms, ensuring high-quality customer journeys.

The role requires fluency in English and German, a customer-focused mindset, and the ability to resolve complex issues quickly. IG Group offers a hybrid work model with in-office and remote collaboration, plus opportunities for growth and