Employee Central Team Manager with German

Boehringer Ingelheim GmbH; Wrocław; Hybrid; PLN 180,000 - 280,000; Full time

Job summary

Boehringer Ingelheim is seeking an Employee Central Team Manager to lead a 15-person team delivering Hire-to-Retire services for our Germany-based employees from Poland. You will drive process redesign, ensure seamless knowledge transfer, and maintain high service standards through effective stakeholder collaboration.

Fluency in English and German (C1) and a minimum of 6 years in a Hire-to-Retire shared services environment with leadership experience are required, along with a Master’s in

Qualifications

• Master’s degree in a relevant field with leadership experience.
• Minimum 6 years in Hire-to-Retire Shared Services with people management.
• Proven project management and process transition experience.

Responsibilities

• Lead transition activities from Germany to Poland for HR services.
• Redesign processes for efficiency in a remote setup.
• Ensure knowledge transfer, documentation, and professional service delivery.
• Manage a team of up to 15 people aligned with company values and leadership principles.
• Organize team setup for shifts, tasks, transfers, contracts, and salary changes using the Case Management System.
• Engage with stakeholders and handle escalations to ensure excellent customer experience.
• Contribute to projects and enforce service-quality targets.

Skills

English (C1)

German (C1)

People management

Project management

Education

Master’s Degree in Business Administration or Psychology

Tools

ServiceNow

SuccessFactors

OpenText

Job description

The position

Looking for a role where you can focus on managing a team responsible for various administrative tasks during the employee lifecycle? Help us build Employee Central team towards operational excellence and splendid customer experience. Your team will be supporting our employees in Germany in the activities from hiring and contracting to work and income related activities. If you are a passionate coordinator willing to support other colleagues in their professional development, you are good in communications and always aiming for continuous improvements, then Hire to Retire Leadership is your place to be!

Tasks & responsibilities

As the Employee Central Team Manager , you will be responsible for:

• playing a crucial role in transition activities from Germany to Poland




• redesigning the processes to make them efficient in the remote set up




• ensuring smooth knowledge transfer, documentation creation and professional service delivery




• managing a team of up to 15 people according to the company values as well as our Leadership principles with focus on customer experience excellence, business process excellence and people development




• organizing setup of the teams with regards to the administration of e.g. shifts set up, assignment of tasks, transfers, contract extensions, part-time work as well as all salary changes, payments, leave of absence, overtime, shift work and terminations, using our Case Management System




• diving deeply in particular processes to help re-designing them, assessing additional activities or take decisions in case of critical situations




• exchanging with our internal and external stakeholders as well as managing escalations using your strong communication skills, social and technical competencies, are also a key part of your role to strive for a splendid customer experience




• working on projects and in the environment where we use targets to measure the service quality, ensuring process adherence in run mode

About our future employee

You should speak English and German language min. on C1 level and preferably and have min. 6 years of professional experience in Hire-to-Retire Shared Services environment with relevant people managing/project managing record.

Additionally, we are looking for:

• A Master’s Degree in Business Administration, Psychology or similar (preferably in HR field or related areas).




• Experience in transitioning/transforming processes or other relevant project experience.




• Distinct empathy, team spirit, accountability, intrapreneurship, and a high service orientation with customer centricity.




• Positive approach with ability to come up with ideas in our Speak‑Up culture and actively participate in process optimization.




• Proven ability to capture complex issues in a solution-oriented working style (e.g., in the HR 3-pilar-model).




• High quality awareness, resilience, and independence considering changing requirements.




• Preferably working experience with ServiceNow, SuccessFactors, and OpenText.

JOB ID

38835

Job function

Global Business Services, HR

Career level

Leadership

Organization

Boehringer Ingelheim Business Services Poland

Working time

Full-Time

Job flexibility

Hybrid

Boehringer Ingelheim is an equal opportunity global employer who takes pride in maintaining a diverse and inclusive culture. We embrace diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, and communities. All qualified applicants will receive consideration for employment without regard to a person’s actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law